GENERAL INFORMATION

Career area
Customer Care
Country
United States
Work Location(s)
12850 W Gran Bay Pkwy, FL
State
Florida
City
Jacksonville
Remote?
No
Ref #
20551
Posted Date
08-25-25
Working time
Full time

THE SKILLS YOU BRING

• Prior experience in customer service, financial services, or similar industry.
• Prior phone handling experience preferred.
• A passion for providing excellent customer service.
• Strong Phone Skills
• Strong Dependability is a must.
• Strong attention to detail is required.
• Possess the ability to identify and diffuse escalated situations with tact and diplomacy.
• Working knowledge of Ally systems preferred
• Ability to manage workflow and adapt to changing conditions on business objectives and priorities.
• Demonstrated ability to adapt and respond to diverse types of personalities.
• Strong communication skills in both written and verbal, and ability to foster strong working relationships.
• Demonstrate a strong attention to detail, sound judgment and analytical ability to develop logical solutions.
• Above average computer knowledge and technical skills; adept at using multiple software products including but not limited to, CRM, Excel, Salesforce and Microsoft Office Programs.
• Demonstrates a high degree of personal accountability, passion, and execution.
• High energy and positive “can-do” attitude
• High School Diploma or equivalent required

WHO WE ARE:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $48880 - $57200 USD
An individual’s position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.

Please refer the Job description for details