MAILROOM & DOCUMENT SERVICES ADMINISTRATOR

A leading organization in the insurance industry is seeking a dependable operations professional to support daily mail and fulfilment activities at its Boston headquarters. This is an ideal opportunity for someone looking to gain exposure to the 401K investment space and develop professionally within a structured, process-driven environment.

• Handle all incoming and outgoing advisor mail for the U.S. Division Mail Services operation.
• Sort, prep, scan, and index all incoming documents; ensure accurate and timely distribution.
• Prepare, sort, and ship outgoing mail and packages through the Fulfilment Center.
• Maintain strict confidentiality when working with sensitive personally identifiable information (PII).
• Ensure daily service levels are met in line with internal business unit requirements.
• Troubleshoot and resolve processing issues, including bulk mail and workflow tracking.
• Train new staff and participate in cross-training across Imaging, Fulfilment, and Statement teams.
• Follow in-office protocols, including no mobile phone use while on the floor.
• Stand for up to 3.5 hours per shift and occasionally lift up to 20 lbs.