Main Shop Service Advisor - Smart Motors Toyota at Smart Motors Toyota

Madison, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

120000.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Contact, Technician Interaction, Parts Team Interaction, Repair Order Generation, Work Order Tracking, System Usage, Compliance, Punctuality, Dependability, Cooperation, Taking Direction, Customer Satisfaction Improvement, Customer Retention, Labor Dollar Improvement

Industry

Motor Vehicle Manufacturing

Description

Description Do you want to help transform the auto industry? Come let Smart Motors Toyota show you just how Remarkable you can be! At Smart Motors, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Smart Motors teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Make it matter through being a caring team member. Are authentic and communicate with transparency and kindness. Welcome differences by seeking, listening, and learning from diverse perspectives. At Smart Motors we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT SMART MOTORS! Your Purpose as a Service Advisor: The Toyota Service Advisor is responsible for running a smooth, organized and customer focused service write-up area. You will also help in developing and implementing procedures to improve satisfaction, customer retention and customer pay labor dollars. The scope of work includes: Constant customer contact, required positive interactions with technicians and parts teams, use and the understanding of multiple computer or web-based systems, repair order/work order generation, tracking, review and completion. Compliance with all applicable laws, rules and regulations is vital as is individual punctuality, dependability, cooperation, and the ability to take direction. Requirements Basic Qualifications: Previous service writing experience is preferred! Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle Additional Qualifications: A team-first always perspective with a desire to win together attitude. An innate desire to help others in all ways possible. Dedicated to creating meaningful outcomes in everything you do. Welcomes difference by seeking, listening, and learning from diverse perspectives. Authentically communicates with transparency, empathy, and kindness. Forever curious and motivated by a passion for continuous improvement. Your Well-Being: Competitive Pay: $65,000 - $120,000/year! Flexible Work Schedule: Must be available to work during service hours/ 7:00am - 7:00pm; Monday - Friday Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance Training and Development Opportunities for All Employees Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more Educational Reimbursement: General and specialized technical automotive degrees Employee Assistance Programs Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day Baxter Auto Group Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz. Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging. Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #4 to request accommodation.

Responsibilities

The Toyota Service Advisor is responsible for ensuring a smooth, organized, and customer-focused service write-up area. This includes constant customer contact, positive interactions with technical and parts teams, managing repair orders, and implementing procedures to boost satisfaction and retention.