Mainframe Analyst at Citi

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mainframe Experience, Problem-Solving, Analytical Skills, Communication Skills, Organizational Skills, Time Management, Adaptability, Change Management

Industry

Financial Services

Description

Provide first-level support for Mainframe infrastructure through initial triage and troubleshooting within the Command Center's operational scope. This ensures that all quality initiatives and Service Level Agreements (SLAs) are consistently met Utilize monitoring systems to provide Command Center Management and Technical Support teams with immediate health checks on the technology infrastructure involved in incidents Provide an effective and prompt response to phone calls made to the Command Center Hotline. Serve as the entry point for incidents into the support lifecycle, including initial incident recording and classification Maintain and update procedural documentation to meet business specifications Perform change reviews, accept changes, and implement change tasks as scheduled This position requires the ability to operate effectively in a dynamic environment with a fluctuating, potentially voluminous operational workload. Strong communication skills in English (verbal and written): This role involves interacting with IT management and highly technical engineers Minimum of 2 years of general Mainframe experience required While not mandatory, official IBM/Broadcom certifications and badges are considered a significant advantage Problem-solving abilities: Methodical and analytical skills are essential High energy with adaptability to change: Ability to adjust to evolving situations Good organizational and coordinating skills: Capable of setting priorities effectively Ambitious with a dedication to continuous growth and self-improvement Strong time management skills: Possesses a high sense of urgency and dedication. Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Infrastructure ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Provide first-level support for Mainframe infrastructure and ensure quality initiatives and SLAs are met. Respond to incidents and maintain procedural documentation.