Mainframe Support Analyst at Morgan Stanley

South Jordan, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mainframe Technologies, UNIX/Linux, Scripting Languages, Relational Databases, COBOL, JCL, VSAM, DB2, Incident Management, Application Troubleshooting, Analytical Thinking, Communication Skills, Process Improvements, Cloud Computing, Agile Development, Site Reliability Engineering

Industry

Financial Services

Description

Monitor and manage the technology stack to ensure consistent service delivery through proactive alerts, incident resolution, problem management, and user escalations via ServiceNow. Troubleshoot issues across hardware, software, applications, and networks. Lead incident calls with IT partners, infrastructure teams, and other stakeholders. Collaborate with development teams and end users to resolve support issues. Ensure global teams follow consistent procedures and best practices. Provide real-time recovery updates to senior management for business-critical applications. Respond to support tickets and system job failures/alerts. Identify and implement process improvements in code and data workflows. Participate in a follow-the-sun support model with global coverage across Asia, EMEA, and North America. Participate in on-call rotations as part of a shared team schedule, which may include weekend coverage. Work on-site at least 3 days per week, in line with current policy. 1-5 years of hands-on experience in production support or a similar role. Proficiency in UNIX/Linux, scripting languages (e.g., Shell, Python, Perl, JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres). Experience with mainframe technologies including COBOL, JCL, VSAM, and DB2. Skilled in debugging, coding, and implementing production COBOL and DB2 applications. Familiarity with stored procedures and data structures. Experience in incident management and application troubleshooting. Excellent communication skills, especially in high-pressure environments. Strong analytical thinking and rapid learning ability. Organizational and coordination skills for effective incident handling. Bachelor's degree in computer science, Engineering, or a related field. Prior experience in the financial services industry. Familiarity with Site Reliability Engineering (SRE) principles: SLIs, SLOs, error budgets, incident management, postmortems, and blameless culture. Exposure to modern observability tools: Prometheus, Grafana, Kubernetes, Docker, Ansible. Understanding of ITIL, SDLC, and Agile development methodologies. Experience or certification in cloud/distributed computing technologies. Experience in Cloud / Distributed computing technology or certification is a plus Thrive in fast-paced environments and enjoy solving complex technical problems. Are passionate about maintaining system stability and operational excellence. Excel at collaborating with global teams and building cross-functional relationships. Demonstrate resilience and clarity under pressure, especially during incident recovery. Embrace continuous learning and are eager to explore new technologies and tools. Take initiative to improve processes and challenge the status quo constructively. Communicate effectively and confidently with technical and non-technical stakeholders. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Responsibilities

Monitor and manage the technology stack to ensure consistent service delivery through proactive alerts and incident resolution. Collaborate with development teams and end users to resolve support issues and provide real-time recovery updates to senior management for business-critical applications.