Overview
Our company is looking to add a Mainframe Systems/Customer Support Engineer to their Support team. This role focuses on helping customers succeed with our mainframe and mainframe modernization products by delivering technical support, pre-sales guidance, and training. You will be the front line for inbound technical issues and a partner to Sales in demonstrating how our solutions meet client needs. While the role is primarily customer-facing, it requires strong mainframe systems programming experience and the ability maintain and evolve our non-production, z/OS-based development/test environment.
Key Responsibilities
Support related:
· Triage incoming issues from customers or other Adaptigent employees and assign to appropriate team member for review.
· Reproduce problems as needed to create documentation on the reported issues.
· Provide effective communication with customers to request information needed for meaningful troubleshooting.
· Supply code or procedural samples matching customer requests or in resolution to customer issues.
· Document tickets with findings, references, and next steps and relevant details provided by customers.
· Escalate problems as needed with the Development team via standard procedures.
· Review problems escalated to development team regularly and communicate with customers as needed.
· Write knowledgebase articles on for better customer understanding of product capabilities.
· Support Sales efforts with Proof-of-concept projects, license keys, enforcing terms & conditions, migration planning & support, upsells and solution review.
· Assist in evaluation of prospective customers’ requirements vs product capabilities with Sales.
· Provide innovative solutions for existing and prospective customers to utilize product capabilities.
· Monitor SLA requirements for customer tickets and make timely updates.
· Assist Development/QA team with product testing as needed
Mainframe related:
· Install, configure, and maintain z/OS, z/VM, z/VSE, and z/Linux environments
· Manage mainframe subsystems: CICS, IMS, TCP/IP, VTAM, RACF, AT-TLS
· Configure and support multi-guest systems in z/VM and communications virtualization
· Troubleshoot subsystem and integration issues in support of internal teams
· Test compatibility and performance of Adaptigent and third-party products in mainframe environments
· Document system configurations and procedures
· Evaluate and integrate new tools, utilities, and methodologies as needed
Technical Skill Requirements
Mainframe
· zPDT
· z/OS and subsystems (CICS, IMS, TCPIP, VTAM, AT-TLS, RACF, JCL)
· z/VM installation and subsystems support
· z/VSE installation, configuration and supporting all subsystems
· z/Linux and subsystems
Open Systems
· RedHat Linux
· Unix
· Solaris
· Tomcat
Microsoft
· Windows Desktop systems
· Windows Servers
· Microsoft suite of office products
· Visual Studio
Databases
· MS SQL server
· DB2
· Oracle
· Postgres
Languages
· COBOL - all platforms
· NetCOBOL - all platforms
· High Level Assembler for Z Systems
· z/OS Job Control Language
· z/VSE Job Control Language
· REXX - multiple platforms
· C - multiple platforms / multiple flavors C#, C++, Objective C
· Unix Shell (Born, Bash etc.)
· Java
· Java Script

Additional Details:

• No sponsorships available – candidates must be authorized to work in the U.S.
• Hybrid or on-site work expectations (if applicable).
• Competitive salary and benefits package offered.

Job Type: Full-time
Pay: $90,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Atlanta, GA 3032

Please refer the Job description for details