JOB DESCRIPTION:

The department organises and runs PPM (Preventative Planned Maintenance) sign cleaning services along with pro-active and reactive services on external and internal signage for various clients. Looking after signage illumination faults, general repairs of signs and covering Health and Safety callouts for dangerous or business critical situations. The department consists of 34 staff, 12 fleet vans and 2 Access Platforms all controlled from a dedicated Maintenance Department and field-based team. As well as general maintenance works, the department from time to time assists the Installation Department on new projects.

· Actioning client requests in a timely manner
· Interacting with and assisting maintenance engineers with onsite queries
· Working on the clients own specific portals
· Chasing works through the factory
· Ordering parts from production
· Working on general stock levels for Maintenance
· Ensuring KPI’s are kept to the required standard for all clients / customers
· Issuing RAMs and making sure they are signed for every job
· Occasional cover on weekends and nights – accepting jobs and organising the relevant team to attend.
· Attending annual client relationship meetings when required
· Assisting with growth of the department by gaining new contracts