Maintenance Associate at Kasa

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

30.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Building Systems, Preventative Maintenance, Process Improvement, Documentation, Time Management, Problem Resolution, Collaboration, Communication, Quality Control, Data Analysis, Project Management, Customer Satisfaction, Independence, Creativity, Reliability

Industry

Hospitality

Description

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Location: The MET, Los Angeles Time Commitment: approximately 32-40 hours Anticipated Schedule: Varies The Maintenance Associate (Engineering) role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a The Maintenance Associate (Engineering) you are an important part of the Los Angeles market, supporting efficient and successful operations for The MET building. You will be responsible for the functionality and efficiency of all in-unit supplies and technology and will be a subject matter expert for all building systems and ensure they function accordingly. Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in. Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to fixing in-unit broken items, installing replacement furnishings, replacing hardware, repairing drywall, painting, and other routine maintenance tasks. Day in the life of a Kasa Maintenance Associate (Engineering) Like any Ops role, you should expect to have a number of competing priorities on a given day or week. This position relies on experience and judgment to plan and accomplish goals with a wide degree of autonomy, creativity, and cost-effectiveness. Key Responsibilities: Actively provide technical engineering support for the on-site team regarding the operation, improvements, replacements, and/or upgrades for building systems and equipment. Identify and recommend potential building systems-related projects. Lead efforts involving preventative maintenance requirements, process improvements, standards review and troubleshooting, equipment selection, and service vendors. Assist the Portfolio Operations Manager with reviewing price quotes for the procurement of parts, services, and labor for ongoing property maintenance and special projects. Understand existing elevator and fire/life safety systems maintenance, making recommendations for process or capital improvements, and assisting in project management of modernization of any of these systems. Maintain records related to property permits, licenses, and environmental requirements. Support Operations Teams with Quality Initiatives related to Maintenance and Upkeep for the property. Ensure guest satisfaction and complete day-to-day services required to maintain a high level of guest satisfaction. In one year, you will succeed at Kasa by having: Become an invaluable resource to our team regarding property facilities operation and upkeep Earned the trust of cross-department leaders and managers to be a valued and reliable partner for Kasa's experimental property efforts Established at least one new tool or process that increased Kasa quality standards Implement a standardized process for recurring yearly preventative maintenance tasks for individual units and the entire property Experience Minimum 4 years of experience providing facilities support in the commercial, multi-family, or hospitality industry Strong working knowledge of all building systems, including but not limited to MEP, commissioning, life and fire safety, elevator modernization, HVAC, and other centralized systems You are data-driven, with metrics on your mind, and can interpret and analyze financial and non-financial data You have a high level of independence and can make thoughtful decisions, even in fast-paced and ambiguous operating environments You are obsessive about clear documentation of learnings, and always approach a problem with the mindset of how you could scale the solution to 100x the size You communicate with clarity and empathy and can deliver impactful presentations to both senior business leaders as well as daily operations staff You have excellent time management skills and enjoy juggling multiple time-sensitive projects at the same time You're comfortable lifting items up to 50 pounds You can handle stressful situations with a calm and positive demeanor A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours. Unleash your career potential at Kasa We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Qualifications Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit. Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work. Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks. Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners. Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends. Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department. Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs. Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development. Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience. Required policy information: This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance. Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. Expected Results Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics. Key Initiative: Identify and communicate on-site issues. Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines. Key Initiative: Participate in preventative maintenance program. Role Objective 2: Complete tasks that drive productivity within the operation. Key Initiative: Complete brand standard inspections to gather property-level data. Key Initiative: Decrease the number of after-hours calls and inquiries. Curious about the Kasa experience? Save 15% when you book on kasa.com The Pay The starting base pay range for this role is between $27.00 and $30.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits. Benefits Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday. 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary. Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure. Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage. Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more! Who We Are Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Responsibilities

The Maintenance Associate is responsible for the functionality and efficiency of all in-unit supplies and technology, ensuring that all public spaces are clean, safe, and well-maintained. This role involves collaborating with teams to identify and execute property improvements aligned with Kasa brand standards.