About Us: Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment. We’re seeking individuals who are willing to go the extra mile to join us in a variety of roles spanning from sales and maintenance to finance and operations.
An opportunity has arisen for a Maintenance Controller to join the team based at our Head Office in Sale. This role will provide the opportunity to play an important role in the management of reactive maintenance for the UK’s largest third-party operator of single-family Build to Rent homes. Experience in a similar role within property management and lettings is essential.

THE IDEAL CANDIDATE:

We are looking for experienced individuals with good technical knowledge of property maintenance. Working with your team, you’ll be fundamental in ensuring all maintenance tasks are completed promptly and efficiently and to a high standard. Customer service lies at the core of our operations, requiring a willingness to exceed expectations. We are looking for someone who cares about the people around them and is willing to go the extra mile.

SKILLS KNOWLEDGE AND EXPERTISE:

At Ascend, we offer continuous training and personal development opportunities for all our team members. Take a look at the list of skills and experience that are essential and desirable for this job role.

• Prior experience dealing with responsive and planned maintenance (essential).
• Prior experience working within the property or facilities management industry (Build to Rent preferred).
• Ability to diagnose common property maintenance issues via photos and/or videos (preferred)
• Strong levels of customer service and prepared to go above and beyond
• Can-do attitude
• Computer Literate with good working knowledge of Excel
• High levels of Integrity and Reliability

KEY RESPONSIBILITIES:

• Working closely with your team, ensuring planned and responsive repairs are conducted in line with set KPIs.
• Instruction of works based on Schedule of Rates.
• Assessment of large scale works providing recommendations on contractor suitability and cost
• Reporting & data: oversee the preparation of internal and external reports including analysis of key metrics and management commentary for Clients and management team
• Liaising with a wide range of stakeholders including maintenance coordinators, accounts, contractors and asset managers
• Financial management and reporting
• Assessing and overseeing all property insurance claims

At Ascend, we offer continuous training and personal development opportunities for all our team members. Take a look at the list of skills and experience that are essential and desirable for this job role.

• Prior experience dealing with responsive and planned maintenance (essential).
• Prior experience working within the property or facilities management industry (Build to Rent preferred).
• Ability to diagnose common property maintenance issues via photos and/or videos (preferred)
• Strong levels of customer service and prepared to go above and beyond
• Can-do attitude
• Computer Literate with good working knowledge of Excel
• High levels of Integrity and Reliabilit