We are looking for a Maintenance Controller to join our maintenance team, who provide first line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first class service is upheld.
The successful candidate will become the first reference point for colleagues and customers alike in the instance of vehicle failure and scheduled maintenance, providing first class service to our customers in a time of real need.
This role will be suited to an individual with automotive maintenance and/or customer service experience and a problem-solving skill set, who can deliver exceptional customer service, within a fast-paced everchanging environment, have good organisational skills and the drive to work hard within an incredibly varied role.
This is a fantastic opportunity for an individual who is looking for a career path into Fleet Maintenance and beyond.
Duties include but not limited to:
· Ensure all phone calls are answered in a timely manner. (Average 10 Seconds Wait).
· All Emails responded to and up to date by end of the day.
· Ensuring all breakdown calls are administered with appropriate actions applied efficiently.
· Timely booking of scheduled maintenance events.
· Raising of any relevant purchase order numbers.
Experience
· Automotive maintenance experience preferred but not essential
· Customer service experience essential.
· Proficient in Microsoft / Excel applications.
· Maintains own level of competence.
Job Offering
Salary: £26,984
Location: Loughborough
Hours: Permanent, full time 42.5 hours per week between 8.30am – 5.30pm
Holidays: 25 days + statutory
Reporting to: Operations Director

Please refer the Job description for details