ABOUT US:

Lush Cosmetics has more than 250 retail stores between Canada and the USA alone, with Manufacturing and Distribution Centers located in both Vancouver, BC, and Toronto, ON.
Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, and environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing, providing fair wages for our staff, and supporting sustainable communities, as well as giving back to organizations that can make a difference through our Community Donations program.

WHAT YOU DO (RESPONSIBILITIES):

• Practice safe work and identify unsafe situations to the appropriate individuals
• Adhere to company and departmental policies and best practices for quality, cleanliness, and health and safety
• Schedule and participate in regular site inspections of facilities and equipment
• Create Service Tickets based on the inspection report, and monitor service tickets until they are resolved
• Set an example in adherence to Health and Safety Standards
• Create Purchase Orders for maintenance equipment and parts
• Maintain positive relationships with Distributors, Contractors, Service Providers, Room Managers, and Supervisors
• Assign Service Tickets to the appropriate Staff Member, Contractor, or Service Provider
• Resolve Service Tickets by scheduling the appropriate Contractor or Service Provider
• Support the Maintenance team in completing maintenance tasks relevant to your training and skills
• Maintain a Preventive Maintenance Schedule
• Communicate professionally in person, by phone, and through email
• Ensure guests have confirmed appointments and are provided with appropriate personal protective equipment during their visit
• Supports new or returning staff as required with onboarding, demonstrations of daily duties and responsibilities, while ensuring safety and SOP guidelines are being followed.
• Perform general housekeeping and equipment cleaning duties as required
• Represent the ethics and culture of the Lush brand
• Inventory management of stores, spare parts, and materials
• Optimize CMMS integration
• Monthly KPI reporting