Roles & Responsibilities:

• Handle and monitor daily maintenance tickets.
• Communicate with clients to capture maintenance needs and provide updates.
• Raise POs and quotations as required.
• Create and manage work orders, ensuring timely assignment to field technicians.
• Schedule maintenance site visits between customers and the field team.
• Coordinate internally with other departments (sales, operations, planning, etc.) to align on maintenance activities.
• Track work order response times, follow-up on closures, and monitor customer satisfaction.
• Ensure all maintenance activities comply with company quality control standards.
• Prepare reports on open/closed tickets, pending materials, and customer feedback for management.

Qualification:
Bachelor’s degree or diploma in Business Administration, Facilities Management, or a related field.
Professional certifications in facilities/maintenance management are preferred but not mandatory.
Training in customer service or communication is an added value.
3–5 years of experience in maintenance coordination, customer service, or a similar role.
Previous exposure to the construction, fit-out, doors, or building materials sector will be considered an advantage.
Strong organizational and coordination skills.
Effective communication and interpersonal skills with both internal teams and clients.
Critical thinking and problem-solving abilities.
Negotiation skills to handle client concerns and internal priorities effectively.
Ability to multitask and manage competing deadlines under pressure.
Valid UAE driving license (Preferred)
Languages: Proficiency in English, and Arabic (spoken & written).
Good knowledge of MS Office / ticketing systems ERP (Odoo or equivalent is a plus).
Customer service orientation with strong follow-up skills.
Relevant Experience in Construction / Fit-out / Joinery
Job Type: Full-time
Pay: AED4,000.00 - AED6,000.00 per mont

• Handle and monitor daily maintenance tickets.
• Communicate with clients to capture maintenance needs and provide updates.
• Raise POs and quotations as required.
• Create and manage work orders, ensuring timely assignment to field technicians.
• Schedule maintenance site visits between customers and the field team.
• Coordinate internally with other departments (sales, operations, planning, etc.) to align on maintenance activities.
• Track work order response times, follow-up on closures, and monitor customer satisfaction.
• Ensure all maintenance activities comply with company quality control standards.
• Prepare reports on open/closed tickets, pending materials, and customer feedback for management