Job Introduction
Pinnacle Group are looking for an experienced Maintenance Coordinator to help support the delivery of planned and reactive maintenance across 7 schools in the Swindon. The Maintenance will be the first ‘point of contact’ for on a high-profile contract receiving communication via email, telephone or face-to-face for all areas of hard and soft services.
You will be joining our Total FM Team based in Swindon. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.
This is a full time, office-based role offering 8-hour shifts between 7am - 6pm, Monday - Friday.

WHO WE ARE

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

WHO WE’RE LOOKING FOR

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• To help support the delivery of planned and reactive maintenance.
• To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner.
• To log, update, close or cancel jobs in our CAFM system (Reactive and Planned) – including monitoring open events.
• To monitor and record the feedback of site operatives to helpdesk requests and to ensure customer satisfaction with the service.
• To assist with the administration of sub-contractors and suppliers
• To provide a high level of customer service to clients
• Prepare any required reports generated from the CAFM systems.
• Raising PO’s and Invoicing on the contract
• To chase internal and external persons responsible for outstanding works requests on the helpdesk
• Assist in compiling information from various service lines for monthly reports.

Key requirements:

• Proven experience within a similar role.
• Experience of working to and monitoring of contractual SLA’s and KPI’s under pressure.
• Good IT skills including MS Word, Excel, Power point and Outlook.
• Ability to work and prioritise under pressure.
• Thorough attention to detail.

• To help support the delivery of planned and reactive maintenance.
• To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner.
• To log, update, close or cancel jobs in our CAFM system (Reactive and Planned) – including monitoring open events.
• To monitor and record the feedback of site operatives to helpdesk requests and to ensure customer satisfaction with the service.
• To assist with the administration of sub-contractors and suppliers
• To provide a high level of customer service to clients
• Prepare any required reports generated from the CAFM systems.
• Raising PO’s and Invoicing on the contract
• To chase internal and external persons responsible for outstanding works requests on the helpdesk
• Assist in compiling information from various service lines for monthly reports