Maintenance Dispatcher at HOUCHENS FOOD GROUP INC

Bowling Green, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Work Order Management, Facilities Maintenance, Refrigeration Coordination, Communication, Vendor Management, Tango Software, Invoice Processing, Documentation, Prioritization

Industry

Retail

Description

Description Job Title: Maintenance Dispatcher - Facilities and Refrigeration Location: Houchens Food Group Reports to: Maintenance Management Overview: The Maintenance Dispatcher provides frontline communication and coordination for Houchens Food Group store maintenance needs. This position receives calls, emails, and text messages from store operators regarding facilities maintenance and refrigeration issues, creates accurate maintenance requests, dispatches each request to the appropriate technician or vendor, and follows up to support timely completion and clear communication. This role also supports invoice processing and coding and technician hours reporting. Any other team related tasks as assigned by supervisor. Our Mission Proudly empowering employee-owners, serving customers, and supporting communities! Our 5 Rules Do Your Job Be Kind No Surprises No Drama Protect The Brand Our Values Listening and reacting to customers Fair and Honest dealings with all. Operating profitably to enhance our future. Innovation and action without fear of failure Open communication with all employee-owners Key Responsibilities Essential Duties & Responsibilities Maintenance Request Intake Receive calls, emails, and text messages from store operators regarding facility, equipment, and refrigeration issues. Ask questions to document the store number/location, contact person, asset or equipment, symptoms, urgency, photos, and safety or food quality concerns. Provide courteous, professional communication and timely status updates to store operators, technicians, vendors, and maintenance leadership. Work Order Creation and Documentation Create accurate maintenance requests/work orders in Tango or the designated facility management software. Classify requests by trade and priority, including refrigeration, HVAC, plumbing, electrical, building repairs, doors, lighting, case/cooler/freezer issues, and general facility’s needs. Attach supporting notes, photos, asset details, warranty information, vendor details, and store communications when available. Dispatching and Technician Coordination Dispatch requests to the appropriate technician or vendor based on issue type, priority, service area, availability, and company procedures. Communicate urgent refrigeration, food safety, safety hazard, leak, or business interruption issues immediately to the proper technician and supervisor. Monitor open requests and follow up on technician response, progress, and completion notes. Other Tasks as Assigned How to Apply: Interested candidates should submit their application through Paylocity or Indeed. Houchens is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. www.hfginc.com

Responsibilities

The Maintenance Dispatcher manages frontline communication for store maintenance and refrigeration needs by creating and dispatching work orders. They coordinate between store operators, technicians, and vendors to ensure timely completion of repairs and support invoice processing.