Maintenance Enablement Administrator at Cushman Wakefield

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excel, System Usage, Organization, Communication, Customer Focus, Proactivity, Data Integrity, Work Order Management, Application Support, System Configuration, Knowledge Hub Management

Industry

Real Estate

Description

Job Title Maintenance Enablement Administrator Job Description Summary We’re seeking a proactive Maintenance Enablement Administrator to support our Maintenance Operations Centre. This role plays a key part in ensuring maintenance work orders are managed end-to-end accurately and efficiently, helping the business meet contractual and compliance requirements before issues escalate. You’ll work closely with both Reactive and Preventative Maintenance teams, identifying efficiencies, resolving system issues and ensuring strong data integrity across portfolios. Job Description Key responsibilities Reporting and analysis of reactive maintenance work orders for quality reviews Reporting and follow up on maintenance work orders to ensure timely closure or cancellation Triaging of level 1 Application Support for SWAP and Service Request Portal queries Manage retrospectives and bulk uploads Assist with Client Transitions including, system configurations, vendor linking and warning screen set up Support continuous improvement initiatives within the team Manage RM and PM PO uplifts and closures Assist with managing the knowledge hub and ad-hock comms Support the Knowledge Coordinator and MO Coordinator with additional admin tasks About you (must-have) Strong working knowledge of Excel and confidence using multiple systems Excellent organizational skills with the ability to manage competing priorities Strong written and verbal communication skills Customer-focused mindset with a proactive, solution-driven approach Comfortable working independently within a small, collaborative team What success looks like Accurate and timely work order management Strong data integrity and quality focus across systems KPIs and service levels consistently achieved Positive feedback from internal stakeholders Why join Cushman & Wakefield? Global organization with strong career development pathways Inclusive, supportive team culture Access to learning and development tools Opportunity to contribute to operational improvements across a national portfolio As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.

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Responsibilities

The administrator will be responsible for the end-to-end management of maintenance work orders, including reporting and analysis of reactive work orders for quality reviews and ensuring timely closure. Key tasks involve triaging level 1 application support, managing bulk uploads, assisting with client transitions, and supporting continuous improvement initiatives.