MAINTENANCE HELP DESK COORDINATOR - ABU DHABI.

Job Summary:
We are seeking a proactive and detail-oriented Maintenance Help Desk Coordinator with 2+ years of relevant experience to join our team in Abu Dhabi.

Key Responsibilities:

• Handle day-to-day help desk operations and customer queries.
• Manage and respond to email correspondence in a professional and timely manner.
• Coordinate with site teams to ensure timely completion of work orders.
• Track and follow up on all approvals and ensure all tasks are completed as per schedule.
• Prepare accurate and detailed quotations.
• Generate and submit weekly, monthly, and quarterly technical reports.
• Maintain clear, helpful, and client focused communication at all times.
• Follow up with clients and collect feedback to ensure satisfaction and continuous improvement.
• Support internal teams and escalate issues where necessary.
• Perform any additional duties assigned by management.

REQUIREMENTS:

• Diploma or Bachelor’s in Business Administration or related field
• Minimum 2 years’ experience in a similar FM or maintenance role.
• Strong communication (written & verbal) in English

• Handle day-to-day help desk operations and customer queries.
• Manage and respond to email correspondence in a professional and timely manner.
• Coordinate with site teams to ensure timely completion of work orders.
• Track and follow up on all approvals and ensure all tasks are completed as per schedule.
• Prepare accurate and detailed quotations.
• Generate and submit weekly, monthly, and quarterly technical reports.
• Maintain clear, helpful, and client focused communication at all times.
• Follow up with clients and collect feedback to ensure satisfaction and continuous improvement.
• Support internal teams and escalate issues where necessary.
• Perform any additional duties assigned by management