COMPANY OVERVIEW

At Cortland, you map the story of your success. We don’t adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build-to-Rent (BTR), our high performance continues to drive exponential growth – and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.
With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level.
We are looking for above and beyond team members to help create the new gold standard for renting in the UK – one with the highest level of service where the resident always comes first.

THE OVERSEER AND MANAGER

· Act as a third hand for the Community Manager
· Manage a team of Maintenance Service Associates (MSAs) to ensure they deliver quality service
· Maintain the rota for your team and ensure weekend coverage is provided
· Keep your team up to date on Health & Safety protocols and always be looking for ways to upskill and develop them and keeping track of their progress
· Be ready to be at the building at any time in case of an emergency out of your scheduled working hours

ROLE OVERVIEW

Role: Service Manager
Reporting to: Community Manager
Property: Cortland Broad Street, Birmingham

Of Units: Circa 440 Units

Amenities: Resident Lounge, Workspaces, Gym, Courtyard, Sky Lounge

ROLE RESPONSIBILITIES

As the Service Manager you will support the Community Manager to oversee the reactive and proactive maintenance of this flagship build to rent development. You will be the face of our brand and responsible for creating community within the building by providing an unparalleled level of resident service to make sure their homes and the entire building always safe, secure and maintained impeccably. You will take the lead on resident engagement for proactive maintenance items, building rapport with residents and communicating effectively. You will maintain the Health & Safety Compliance records for the building and actively promote safety measure across the entire onsite team and work with the Community Manager to educate the residents on how they can be part of keeping the building safe and running effectively. This is a diverse and challenging role so you will need to be organised and agile in your approach so you can manage whatever is thrown your way.
As the Service Manageryou would be performing several roles simultaneously, such as: