BIRDWATCH PBC

Birdwatch exists to simplify the lives of modern homeowners. We put people at the center of all we do – our clients, our staff, and our communities. It’s a recipe for success. Our one-of-a-kind service takes the hassle out of homeownership. We coordinate preventive maintenance, handle repairs, and assist owners in making improvements to their homes. We do things differently than the traditional property management companies and we strive for delightful service at every turn. We are committed to taking exceptional care of our clients, their properties, our community, and, most importantly, our team members.
Our model is one of accountability and trust. We work to earn that every day. In providing a reliable service built by exceptionally talented, fairly compensated staff, we believe our clients are much better off in the long run.

• HANDS-ON SERVICE DELIVERYCompleting work in the field, from everyday maintenance to bigger, more involved projects. You directly impact revenue and deliver margin by handling both smaller jobs and larger projects, all while keeping things efficient, high-quality, and in line with company standards.
• TEAM LEADERSHIP & TRAININGSupervise, mentor, and train field technicians to ensure quality service, adherence to safety protocols, and professional development.
• SCHEDULING & WORKFLOW MANAGEMENTSupport the coordination of team assignments, job scheduling, and timely completion of maintenance services while balancing hands-on work. This will be supported by both the Member Operations team and our evolving technology.
• QUALITY CONTROL & CUSTOMER SERVICEEnsure work meets company standards and address member concerns to maintain high service satisfaction. This could include site inspections on larger projects, technician and Home Manager check-ins, member calls, and more.