JOB OVERVIEW

We are seeking a driven and organised Maintenance Manager to be in charge of the maintenance at a 296-unit residential block in Bristol. Initially, they will be snagging all the units, common areas and plant machinery as they are handed over from the main contractor to CompassRock. This role is pivotal in ensuring a safe and attractive living environment for residents while delivering exceptional customer service throughout their tenancy. The Maintenance Manager will oversee operations at a 296-unit residential block in Bristol, working closely with and reporting directly to the Property Manager.

CANDIDATE ATTRIBUTES / REQUIREMENTS:

• Customer service: Ability to build strong customer relationships and handle requests proactively with an unwavering commitment to delivering exceptional customer service.
• Organisation: Strong organisational skills with the ability to prioritize tasks effectively.
• Autonomy & Initiative: Ability to make decisions autonomously, even with incomplete information.
• Teamwork: Drive to contribute to a winning team culture.
• Critical thinking: Sound business judgment and analytical thinking skills.
• Knowledge of local area: Knowledge of the Bristol area and local property market trends is advantageous.
• Results driven: Goal-oriented mindset with a focus on bottom-line results.
• Communication: Excellent communication skills, both verbal and written.
• Experience: 2-3 years of experience in maintenance or facilities management roles.
• Computer literacy: Proficiency in Microsoft Office suite and other relevant software systems.
• Driving: Must hold a clean UK driving license.

• Snagging / Inspections: Undertaking detailed snagging and inspections of a newly built 296-unit block. Covering all areas from units to plant room.
• Make ready apartments: Working with the team to ensure apartments are ready for move ins.
• Service Requests: Supporting maintenance requests, prioritising the most urgent but ensuring all issues are resolved in a timely fashion.
• Community Cleanliness: Working with the housekeeping team and the Property Manager to ensure that the wider community is kept clean and litter free.
• Quality of Work: a) Assure quality and quantity of ‘market-ready’ apartments; b) help maintain community appearance by carrying out regular community inspections and tours.
• Health & Safety: a) Installing and checking smoke and carbon monoxide alarms; b) working with the Property Manager to conduct emergency audits of equipment, recording and testing of Health & Safety equipment such as the AOVs; c) Legionella testing, carrying out weekly flushing and recording of the vacant units; d) Assisting in the undertaking of risk assessments.
• Other Roles: a) Fitting shelves, hanging pictures and installing window locks; b) facilitating move in and move outs of residents; c) ensuring the external grounds around the property are kept to the highest standard.
• Waste Disposal: a) Working with the wider estate team to ensure bins are collected on time; b) Moving bins internally / externally when they are full.
• Teamwork: a) Working as a team to ensure the building consistently performs at or ahead of the Business Plan; b) helping create an excellent brand that is an environment that is widely viewed as the best in the market with clear differentiation of what makes it stand out from its competitors; c) creating a market leading brand that has developed into a well-known and well-regarded platform; residents are happy living at the brand and investors see the value that the team brand brings to the overall platform; d) Undertaking regular supervisions and appraisal meetings