Company Description
Recognized as the #1 Best Canadian Hotel in Travel + Leisure’s 2024 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property’s prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Must have 2 to 3 years’ experience in a leadership/supervisory position in hotel operations or facilities management.
• Strong technical aptitude with a proven ability to be self-motivated in learning and mastering new systems.
• Computer literate and ability to work with MS Word and Excel
• Excellent communication skills, both oral and written
• Able to work flexible hours according to business levels, including evenings and weekends, as required.
• Able to multi-task and maintain high level of productivity
• Experience with project management is an asset, but not a requirement.
• Experience with building trades is an asset, but not a requirement
  Additional Information

Reporting to the Director of Engineering, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and individualized service
• Manage schedules and payroll
• Continuously develop and improve processes and systems
• Identify and eliminate sources of waste
• Lead the Engineering and Security teams toward the attainment of goals and standards.
• Participate in operational meetings and hotel committees
• Facilitate departmental meeting and briefings
• Participate in the Hotels’ Emergency Response Team
• Master the hotel’s life safety systems and business continuity processes
• Demonstrate both risk management and leadership skills in all health and safety related matters
• Manage the training, development, and performance of colleagues in an environment of integrity and respect
• Coordinate preventive maintenance in all guest rooms, public spaces, and back-of-house areas
• Assist in managing operational & capital budget plans and administration
• Participate in technical training as required
• Other duties as assigned

Qualifications