Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighborhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities. You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do, and we instinctively go the extra mile.
Overview of role

EXPERIENCE

· Previous experience in residential property (hospitality or private rental sector preferred)
· Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
· Must be pro-active and able to use initiative to enhance the reputation of the building
· Professional presentation, confident and outgoing in nature
· Well organised, ability to problem solve and works under pressure with great decision-making skills

KNOWLEDGE, ATTITUDE AND SKILLS

· Excellent analytical skills
· Excellent interpersonal skills
· Proactive and dynamic, taking ownership of all of core duties.
· Strong verbal and written communication skills.
· Accuracy and attention to detail.
· Experience of working to targets
· A great team player who takes ownership and responsibility
· A logical thinker who can spot errors and resolve issues
· Acts with integrity and professionalism
· Flexible working hours
· Excellent communication skills displaying sensitivities to and understanding of residents’ needs
· Well-groomed and of smart appearance
· Flexibility and adaptability
· Good level of computer literacy using Microsoft Word, Excel and Outlook
· Understanding the importance of achieving deadlines and ensuring quality output
· Use initiative and take responsibility for providing solutions
· To ensure confidentiality and security of all business, client and customer documentation/ information
· Problem solving and well organised
· Ability to work well under pressure
· Proactive and dynamic, taking ownership of all of core duties
· Strong verbal and written communication skills
· Attention to detail

· Deliver first class customer service and resident engagement
· Manage working relationships with suppliers and contractors
· Provide informed and accurate information to residents
· Coordinate the preparation of amenities for resident events
· Consistently deliver the Moda service standard to residents and all visitors to the building
· Respond to resident enquiries (meeting all agreed KPIs)
· Regularly review customer satisfaction
· Communicate in line with brand values