Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers.
Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto

JOB DESCRIPTION

The Manager, Maintenance plays a key leadership role in pre-opening and daily operations of Tricon’s premium mixed-use residential and commercial properties, responsible for upholding the physical integrity and operational excellence of all assets by developing and managing a high-performing maintenance team, overseeing all maintenance activities, and implementing preventative programs to ensure safety, compliance, and service standards that exceed industry norms.
This position is essential in maintaining a secure, sophisticated environment for residents, staff, and visitors, and upholding Tricon’s reputation for delivering best-in-class rental living experiences.

RESIDENT & CUSTOMER EXPERIENCE

• Champion our culture of exceptional service and professionalism.
• Communicate with residents courteously, ensuring transparency and timely updates on maintenance issues.
• Optimize building systems and IT infrastructure to enhance resident and staff experiences.

QUALIFICATIONS:

• Proven experience with large mechanical systems, including HVAC, BAS, and spa/fitness facilities.
• Familiarity with Yardi and intermediate proficiency in MS Office.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong understanding of health, safety, and building code regulations.
• Ability to work flexible hours and operate relevant equipment (e.g., tractors, waste systems).

MINIMUM REQUIREMENTS:

• Minimum 3 years of experience managing teams of 10+ in a maintenance leadership role
• College diploma or Trade Certification
• Previous experience in luxury residential, commercial, or hospitality properties.
• Valid driver’s license with clean abstract.

PRE-OPENING RESPONSIBILITIES

• Oversee the Pre-Delivery Inspection (PDI) process for suites and all mechanical systems.
• Collaborate with Construction and Development teams to ensure seamless transition to operations.
• Hire and train the full Maintenance Team.
• Lead vendor selection for maintenance services in partnership with procurement.
• Coordinate installation and optimization of IT and telecom infrastructure.
• Finalize and implement Emergency Response and Safety plans.
• Develop Standard Operating Procedures in collaboration with department leads.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely