SKILLS, EXPERIENCE & KNOWLEDGE

To succeed in this role, you’ll need to bring a blend of hands-on trade skills, excellent interpersonal abilities, and a strong understanding of working within occupied properties—particularly those housing vulnerable or high-needs residents. The ideal candidate will demonstrate the following:

TECHNICAL TRADE SKILLS

• Proven multi-trade experience across a range of areas including plumbing, carpentry, basic electrics, plastering, decorating, tiling, and general property repairs.
• Ability to diagnose faults and implement effective first-time fixes to reduce repeat visits.
• Competence in carrying out reactive and planned maintenance within residential settings, particularly in HMOs, temporary accommodation, or supported housing schemes.
• Knowledge of and ability to work safely with domestic systems (e.g. heating, sanitation, lighting, drainage).

HOUSING SECTOR KNOWLEDGE

• Familiarity with working in occupied homes, including sensitivity to the needs of vulnerable tenants such as families, care leavers, asylum seekers, and people experiencing homelessness or mental health challenges.
• Understanding of landlord responsibilities under the Homes (Fitness for Human Habitation) Act, Housing Health & Safety Rating System (HHSRS), and local authority regulations for HMOs.
• Appreciation for the importance of safeguarding, confidentiality, and respectful engagement with tenants.
• Experience working within or alongside local authorities, housing associations, or registered providers is highly desirable.

PROFESSIONAL SKILLS & ATTRIBUTES

• Excellent problem-solving skills – able to assess a situation quickly, determine the best solution, and implement it with minimal disruption.
• High level of attention to detail and a commitment to completing jobs to a professional standard.
• Strong organisational skills, with the ability to prioritise tasks, manage time effectively, and work independently under pressure.
• Good verbal and written communication skills – able to explain repairs, provide updates, and record job notes clearly.
• Strong customer service ethos, showing patience, empathy, and a calm manner when interacting with tenants.

THE ROLE

As a Maintenance Multi-Trader at Stef & Philips, you will play a pivotal role in the delivery of high-quality repairs and maintenance services across our growing property portfolio in West London. This is a hands-on, mobile position that requires a versatile tradesperson who can confidently tackle a range of tasks while working in a fast-paced, mission-driven environment.
You will be responsible for carrying out both reactive and planned preventative maintenance to ensure that all our properties remain safe, functional, and compliant with health and safety regulations. This includes everything from urgent call-outs (such as leaks or electrical issues) to routine repairs (like fixture replacements, minor carpentry, and basic plumbing).
You’ll work closely with the Maintenance Team Leader and a central scheduling team who will assign daily jobs through a PDA (Personal Digital Assistant) system. Your day might involve visiting multiple properties — often housing vulnerable tenants — where professionalism, empathy, and attention to detail are key.
In addition to technical skills, this role demands excellent communication and time management, as you will need to provide real-time updates, manage your own workload, and ensure each job is completed to the highest standards. You’ll also be expected to maintain stock levels in your vehicle, follow safety procedures, and escalate any complex issues for further support.
You are not just a tradesperson — you are a vital part of a team that helps people rebuild their lives through access to safe, secure accommodation. Whether fixing a heating issue on a cold night or resolving a broken lock for a single parent, the work you do will have a direct and meaningful impact.

MAIN DUTIES & RESPONSIBILITIES

As a Maintenance Multi-Trader, you will be responsible for delivering a responsive and proactive repairs service that upholds the safety, security, and comfort of our residents. This is a varied and rewarding role with duties that include, but are not limited to: