ABOUT NOVARA HUMAN CAPITAL SOLUTIONS:

At Novara, we support businesses with integrated solutions across all functions of Human Resources. In partnership with our client, we are excited to present this unique opportunity to join their organization on their behalf. Please note that this is a confidential search, and the successful candidate will be employed directly by our client.

• Guest Experience
• Serving as Night Manager, address and resolve any guest and/or lodge needs that may arise during the evening or overnight hours.
• Be proactive in providing excellent guest service, being readily available and approachable to all guests, while assisting MEL Team Members to understand guests’ ever-changing needs and expectations, and how to exceed them.
• Communicate services and amenities of MEL to guests and provide concierge support with a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities as needed.
• Operations & Housekeeping
• Conduct and log regular maintenance checks of all CHVI/MEL property, equipment (including trucks), and improvement projects to ensure MEL is safe and fully operational.
• Perform any repairs as needed, coordinating approval of outside contractors and facilitating their visits if additional support is needed.
• Follow up on all service requests or concerns for MEL and communicate with lodge and maintenance team regarding repair and maintenance, extra cleaning, and other items that guests have requested.
• Collaborate and support with the CHVI Facilities & Asset Manager during his Sunday visits weekly to ensure maintenance schedule is adhered to.
• Oversee the monthly water sample delivery to Canmore.
• Facilitate proper disposal of waste as needed.
• Support site inspections and hosted events with visiting partners.
• Verify that all MEL Policies and Procedures are being maintained in each area of the property through regular guestroom & property audits, providing prompt feedback including repairs, extra cleaning, room damages, missing MEL property, and any unusual appearances.
• Team Leadership & Culture
• Lead by example, taking an all-hands approach – no job is too small when it comes to delivering an exceptional guest and team experience.
• Lead and train any additional maintenance employees on tasks and appropriate safety measures.
• Motivate and guide staff to solve guest and MEL Team Member related concerns together.
• Be stewards of a healthy active team culture, reporting any issues you may see or hear.