BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost-effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994 and have pioneered the advance in service levels to our clients both in technological development and first-class personal service. Our long list of awards are testament to our continual drive to support and develop our teams and provide the best service in our industry.
Our vision – ‘Together, we are building the business lifestyle that everyone wants’.
As you’d expect you’ll be the first point of contact for all maintenance enquiries but more than that you’re a crucial part of the Centre team. You’ll be involved in the business Centre maintenance, helping us to provide award-winning service.
To assist in providing an outstanding service, we require an outgoing Maintenance Officer. You’ll be based in our Birmingham business centre reporting to the Centre Manager and Maintenance Operations Manager.
You’ll be dealing with clients every day so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year on 7 occasions, featuring in the Sunday Times Top 100 Best Small Companies to Work For 7 consecutive years and achieving Best Companies Star accreditations. We are also Investors In People accredited.
If you can juggle tasks with a smile on your face, deliver great customer service, enjoy working in a diverse and dynamic team then this role is for you.

WORK REQUIREMENTS -

Full-time position (or equivalent) working business hours Monday to Friday – Essential Occasional irregular hours (overtime, paid at penalty rates) if required to meet business needs – Essential
Flexibility to travel to other Centres outside of Birmingham on occasion when needed - Essential

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

· First line response to all maintenance issues on site including initial assessment and escalation
· Ensure visual standards of the Centre are maintained to industry-leading standards

· Carrying out tasks assigned via Elogbooks, ensuring work is compliant with company standards

• To ensure the maintenance patrol is carried out weekly with the Centre team to flag any maintenance issues requiring attention
• To assist the Centre Manager in carrying out client move ins/outs and ensure clients’ needs are met
• Carry out general maintenance work in the Centre including (but not limited to):
• Painting and decorating
• Preparing walls for painting, sanding, filling etc
• Driving between centres to deliver maintenance supplies and equipment
• Installing and relocating floor boxes and laying carpet tiles (patch repairs, cutting in etc)
• Relocating and building office furniture (desks, pedestals, tambours, chairs etc)
• Fixing doors, door handles, locks, barrels, hinges, door springs, mag locks and closers
• Client requests including hanging whiteboards, TV’s, clocks etc
• Minor electrical works (changing lights, DB checks etc)
• Minor drainage and plumbing works (unblocking traps, changing taps, syphons, POU heaters, diagnosing pump issues etc)
• Minor HVAC works (first line checks to HVAC systems, fault finding etc)
• Minor security system works (first line checks to access control hardware, fault finding etc)
• When required, to assist our Head Office teams (Assets, IT, Business Centres) with projects including renovation/remodelling of the Centre or ad hoc client requirements
• Perform the monthly emergency light test throughout the Centre, maintaining records as required
• Respond to emergency maintenance requests as required

· Ensure stock levels are maintained, communicating any stock that needs ordering to Facilities

• Performs outside custodial duties such as snow removal as required
• To always behave in a manner consistent with BE Offices values and operational standards

While performing the duties of this job, the employee may be required to stand for long periods of time, use ladders or foot stools to reach high spaces, or kneel; crouch or crawl to reach spaces. The employee may frequently lift and/or be required to move more than 100 lbs. Specific vision abilities required by this job include close vision, distance vision, colour vision and depth perception.
At times, the employee may be exposed to moving mechanical parts, to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate to occasionally loud.

ROLE RELATED DEVELOPMENT:

· To understand the principles of Health and Safety and Security procedures
· To support our Service Success Chain
· Local area and basic product knowledge
· Training and development to help you progress not only in the company, but as a person too.
The above accountabilities are not exhaustive of your duties and may change over time as the Business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.
Personal Specification:
Experience – Proven experience as a handyman, maintenance operative, or builder, preferably in a hospitality setting (services offices, hotels etc) – Essential
Licenses – Driver’s license – Essential.
Skills and Abilities – Ability to work without supervision – Essential
Ability to complete very basic plumbing and electrical works – Essential
Technical knowledge to recognise symptoms of disrepair and diagnose effective remedial works - Essential
Ability to effectively communicate and remain professional at all times - Essential
Organisational skills and ability to prioritise jobs as required – Essential
Face-to-Face customer service skills – Essential