Role: Maintenance Officer
Responsible to: Property & Maintenance Manager
Hours: *40 hours per week – role requires flexibility and on call.
Shift Pattern: Rota system covering Monday to Sunday – Day shifts – some weekends may be required.
Salary: *£27,000 – 29,000 depending on experience.
Location: Luton with travel to Hitchin when required.
Do you want the opportunity to make a difference? Do you have the creativity to find solutions to make a change? Do you have belief in others and trust the process? Do you have the kindness and integrity to work with vulnerable individuals? If so, this job may be for you.
Keystage Housing is a supported accommodation provider within Luton and North Herts which provides accommodation opportunities for adults who have experienced a variety of complexities and inequality, we have a range of services to meet their individual needs on a proactive and flexible basis. Our aims are to provide safe and supportive accommodation for those who are rough sleeping or at risk of homelessness, providing respite from rough sleeping, with a trauma informed supportive plan to enable individuals to access appropriate support and build a pathway into more permanent accommodation. We ensure that individuals with complex needs receive enhanced support to access treatment and wider services as part of their journey.

OUR VALUES

• Opportunity – We work tirelessly to make the impossible possible.
• Creativity – We are imaginative, receptive of change, always looking for better solutions.
• Integrity – We are honest and open, always seeking to do the right thing.
• Kindness – We are friendly, generous, and considerate to everyone.
• Belief – We trust people, have faith in them, and work collaboratively with everyone.

QUALIFICATIONS, EXPERIENCES, KNOWLEDGE & ABILITIES ESSENTIAL:

• Driving License with Business Insurance, access to your own vehicle is also required for which either mileage expenses or a travel allowance will apply.
• Two years’ demonstrable experience of working within a building and property maintenance industry.
• Experience of working within a team and track record of using own initiative.
• Proven ability to work across multi sites and through remote management.
• Experience in Health and Safety legislation and operating principles, including COSHH Legionella Testing and remedials, PAT testing.
• Attention to detail, including attention to quality. Whilst working with conflicting deadlines and priorities.
• Ability to demonstrate a trustworthy, honest and reliable approach and to uphold professional boundaries.
• Demonstratable ability to put people at ease with a friendly and kind demeanour and an awareness and sensitivity to the vulnerabilities of our client groups.
• Ability to maintain accurate records, write effective reports and work efficiently to communicate challenges efficiently and proactively with Property Manager and Maintenance Manager.
• Solution focused and takes own initiative in identifying and proposing opportunities to work smarter.
• Must be computer literate with attention to detail and excellent organizational skills.
• A keen eye for detail and accurate reporting of maintenance to the property team whilst on site using property management software (training will be provided).
• Ability to write emails/supporting documents in a clear, professional, well written with an eye for detail.
• Ability to communicate with a range of people positively, professionally and in an inclusive manner.
• Ability to work as part of a team both internally and externally to facilitate and deliver good maintenance service across three boroughs (where the needs arise).

• To carry out preventative, planned maintenance according to work orders and undertake routine inspections of the premises, fixtures, fittings, utility meters, and the grounds.
• Under minimal supervision perform highly diversified duties to maintain and improve the property portfolio.
• Must be able to demonstrate knowledge and expertise in the basic techniques of electrical repair and maintenance, carpentry and building maintenance.
• To co-ordinate/carry out repairs, maintenance, improvement works and inspections to ensure the general upkeep and maintenance of the premises.
• To uphold health & safety checks including fire alarm testing, legionella water temperature checks, emergency light testing, and site safety/security checks are carried out regularly, maintaining the safety and welfare of members of the staff and people we work with.
• Participate in the Emergency On-Call for the service, assisting with advice and attending emergency repairs call outs as required.  
• Proactively communicate with the Property Manager maintenance team and assistant locality managers. Keep logs of maintenance and able to provide accurate information and regular updates as required by manager.
• Ensure tools and equipment are adequately maintained and stored in a place of safety, secured from access by unauthorised persons.
• Contribute to implementation of best practice maintenance vision, policies, processes and procedures to aid and improve the maintenance standard within the property portfolio.
• To act as a contact for Contractors attending sites, ensuring they are fully aware of Keystage Housing attendance procedures. To ensure keys, access cards and access codes/fobs are signed out and recovered according to procedures, to maintain security of buildings.
• Develops working knowledge of industry regulations, restrictions, and laws; ensuring that all services adhere to all regulations.
• To undertake any other duties as may reasonably be required as part of the maintenance management service.
• All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
• This role is subject to satisfactory DBS references and pre-employment checks together with prior employment references.