FULL-TIME

We are looking for an experienced Maintenance Operative, with a solid background in general repair and maintenance, to join our 203-bed luxury student accommodation in the City Centre of Exeter.
As a Maintenance Operative, you will be responsible for delivering the best experience to our customers by providing a pro-active and responsive repair and maintenance service, ensuring that faults and maintenance requests within the accommodation are dealt with in a timely manner.
Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 35 years and currently have 14 operational student accommodation schemes in 10 major cities, with a further £1.6bn of upcoming developments in our pipeline.

KEY REQUIREMENTS:

• Take ownership of responsibilities and display pride in work carried out.
• Have a thorough understanding of Health & Safety legislation and the impact of the works being undertaken.
• Hold a relevant qualification in either plumbing, joinery, or electrical systems if possible.
• Have previous experience of domestic electrical/plumbing/general maintenance.
• Have intermediate level skills in business operating systems including Microsoft Word, Excel and Outlook.
• Have demonstrable experience of effective communication both orally and in writing.
• Have the ability to prioritise your own workload.
• Work within a team to cover reception / admin duties and gain a knowledge of the student booking system.

• Exercise initiative in providing excellent customer service, liaising effectively with Managers and other colleagues.
• Liaise with and monitor onsite contractors to ensure completion of work.
• Be responsible for the day to day reactive and preventative maintenance.
• Be responsible for the planned maintenance including fire alarm testing, emergency lighting testing, fire extinguisher checks water hygiene flushing / temperature monitoring, shower head descaling and health & safety checks.
• Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks.
• Undertake scheduled flat inspections and complete all resultant actions in a timely manner.
• Record, log and monitor any maintenance issues that may arise within the maintenance logbook.
• Ensure that maintenance records are kept for all services, including gas safety inspections, lightening protection systems, fall arrest systems, PAT testing and fixed wiring certification.
• Ensure that all Property Documentation Files are accurately maintained and up to date.
• Adherence to H&S policy ensuring that Risk Assessments and Method Statements are obtained / maintained and that safe systems of work are followed, including Permit to Work and hot works permits.
• Always interact with students professionally, showing empathy towards any maintenance issues you may find and understanding that this is their home.
• Report any welfare issues to a manager immediately.