JOB SUMMARY

The Maintenance Project Operations Manager (POM) reports to the Senior Manager of Maintenance. The Maintenance POM is responsible for directing maintenance staff, managing expenditures and reporting on task progress and completion. This role is responsible for organizing, assigning and completing maintenance tasks for room remediation, hardening and move-in readiness in an efficient, safe, and timely manner. The Maintenance POM must have strong “hands-on” skills in relation to carpentry, framing, drywall repair, flooring installation techniques, basic electrical knowledge, a good understanding of plumbing and the ability to trouble-shoot a variety of problems. The Maintenance POM mentors existing team members and new staff and understands that the education and guidance of staff is integral to the role. The Maintenance POM works side by side with the Maintenance Team and ensures processes and procedures are coordinated with the de-hoarding team, pest control and Facilities Management. This position is responsible for after hours on-call.

QUALIFICATIONS / EXPERIENCE

• Bachelor degree or industry certification (e.g., Red Seal, Master Carpenter).
• 5-7 years of management experience.
• Knowledge of budget management.
• Demonstration of superior interpersonal skills with a preference to working as part of a team.
• Proven ability to be highly self-motivated, demonstrate initiative and recommend changes, when required to improve maintenance operations.
• Excellent communication and conflict resolution skills.
• Non-violent crisis intervention certification.
• WCB Level One First Aid and CPR.
• Solid understanding of property management systems and an ongoing willingness to learn new software applications and systems as required.
• Extensive knowledge of facility repair and maintenance processes.
• Ability to allocate and schedule staffing resources.
• Exceptional attention to detail; advanced analytical and problem-solving skills and ability to find and implement imaginative, cost-effective and practical solutions to maintenance challenges.
• Have a valid Driver’s License.

The job includes, but is not limited to, the following:

• Responsible for communicating job expectations, training, mentoring, coaching and developing staff. Provides work direction, assignment of duties and conducts regular employee evaluations. Applies progressive discipline as required.
• Strong knowledge of and compliance with the collective agreements, OH&S and all other employee policies and procedures.
• Investigates work conduct and staff performance issues and facilitates remedial action or progressive disciplinary action, up to and including termination.
• Participates in grievance processes and other labour relations matters when necessary.
• Responsible for filling unfilled schedule vacancies and doing last minute shift coverage, reviewing schedules in advance to identify upcoming issues. Works with the Coverage Team.
• Responsible for staff timesheet punches and shift adjustments.
• Produces works schedules and monitors attendance of Maintenance Workers. Allocates daily work assignments and responsibilities to Maintenance Workers.
• Supervises, develops, mentors, and trains Maintenance Workers. Monitors work performance.
• Ensures that quality standards are being met, completes inspections, and responds to deficiencies. Establishes remedial action plans for problem areas.
• Addresses complex maintenance-related issues or problems (including those that are unanticipated) efficiently and effectively.
• Manages work orders in the maintenance ticket system and ensures maintenance staff are engaging with and utilizing this system efficiently and consistency.
• Works closely with the Housing Team in resolving urgent maintenance problems, defining ongoing maintenance requirements, and participates in completing long-term asset management-related maintenance planning.
• Liaises with external suppliers/vendors regarding equipment and services.
• Provides input on the maintenance portion of the annual operating budgets.
• Responsible for the maintenance and operation of building security systems.
• Ensures urgent response to emergency maintenance situations and acts as a liaison between staff, residents, service contractors and emergency services as required.
• Performs various administrative duties.