OVERVIEW

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role: The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.

QUALIFICATIONS

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

KEY ACCOUNTABILITIES

• Resident Relations + Customer Service

• Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.

• Projects a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
• Enforce policies of the community that are delegated by the Community Manager.

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

  • Maintenance Management

• Coordinate, schedule, and respond to resident/management requests and work orders.

• Ensure all repairs and replacements are necessary for community common areas and units.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
• Inspect grounds, building, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
• Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager and Building Services.
• Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs.
• Maintain a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintain hazard communications program; teach and promote safe work practices.
• Manage unit inspections.
• Responsible for key control of the community.
• Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
• Manage and participate in on-call emergencies in the community.
• Plan for and utilize property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.

• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.

  • Staff Leadership

• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.

• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Avanath standards.
• Under the direction of the Community Manager, supervises, trains, and schedules maintenance activities for maintenance staff.
• Monitor work progress of each maintenance staff on a daily basis; provide immediate assistance and instruction if needed.
• Provide input to the Community Manager regarding employee performance evaluations.

• Conducts and/or attends regularly scheduled Avanath safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.

  • Adherence to Property Management Rules, Regulations, and Guidelines

• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to the appropriate individual(s).

• Complies with Avanath’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety-related laws and requirements, and reporting accidents and incidents promptly and accurately.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.

• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization’s support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.