QUALIFICATIONS AND EXPERIENCES:

• High school diploma or equivalent required; additional certifications in maintenance-related fields preferred.
• 3-4 years of experience in residential building operations, with advanced technical expertise in building systems and maintenance.
• Building Environmental Systems (BES) Operator Class 1 and 2 certification considered a strong asset.
• 1-2 years of supervisory experience, with a strong track record of leading and guiding maintenance teams.
• Experience in vendor management, including scheduling services, budgeting, and contract negotiation.
• Proficiency in working with computerized maintenance management systems (CMMS) and other digital tools for managing maintenance tasks.
• Advanced knowledge of HVAC, plumbing, electrical systems, and general construction, with a background in construction, HVAC, and plumbing highly preferred.
• Strong understanding of the Ontario Fire Code, Building Code, Canadian Electrical Code, Occupational Health and Safety Act, and other relevant legislation, including “Confined Space” entry procedures and associated testing equipment.
• Excellent verbal and written communication skills, with the ability to effectively interact with residents, staff, and vendors.
• Demonstrated ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Computer literacy, including proficiency in MS Office and other relevant software· Flexibility to work any shift, Sunday-Saturday, to support the company’s operational needs.
• Comprehensive knowledge of all facets of building operations and maintenance.

ABOUT THE ROLE:

The Maintenance Supervisor at Fitzrovia is a senior role responsible for overseeing the comprehensive maintenance operations within our luxury apartment communities. This position demands advanced technical skills and leadership abilities to ensure that all building systems operate efficiently and in compliance with safety regulations. The Maintenance Supervisor is responsible for guiding and supporting the maintenance team, coordinating with vendors, managing budgets, and working closely with the Capital Projects team on major projects and preventive maintenance initiatives.
At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

RESPONSIBILITIES:

• Establish and maintain strong relationships with residents, staff, contractors, vendors, and customers, fostering a collaborative and positive environment.
• Provide technical guidance and recommendations to the maintenance team, assisting in the analysis and resolution of complex building system issues, and developing options for effective maintenance management.
• Ensure the safe and compliant operation of all building systems, including HVAC, mechanical, life safety, plumbing, electrical, carpentry, painting, snow removal, and pool maintenance.
• Oversee and manage the completion of all resident service requests efficiently and to the highest standard.
• Respond to emergencies on a 24-hour basis as part of the on-call rotation, executing emergency procedures to ensure resident safety and minimize property damage· Supervise the preparation of market-ready suites, including painting, cleaning, general repairs, and housekeeping, to ensure a superior living environment for new residents.
• Maintain the cleanliness and safety of all community areas, including grounds, pools, and pet spaces, ensuring they are free from trash, debris, and hazards.
• Coordinate with vendors for various maintenance services, including scheduling, requesting services, negotiating contracts, and managing vendor performance. Ensure all vendor work aligns with budget constraints and project timelines.
• Monitor and report maintenance issues that impact the budget, including life safety concerns, building operations, vacant repairs, and common area needs, to the Property Manager.
• Plan, execute, and document all prescribed preventive maintenance tasks, ensuring continuous property upkeep and preventing costly repairs.
• Collaborate with the Capital Projects team on major renovation projects and large-scale maintenance initiatives, providing input on project planning, execution, and resource allocation.
• Ensure strict adherence to company policies and procedures, maintaining high standards of building efficiency and compliance with legislation such as the Ontario Building Code, Ontario Fire Code, and other relevant regulations.
• Lead and participate in training programs as required by Fitzrovia and local city and provincial jurisdictions, ensuring the team is well-equipped to handle all maintenance challenges.
• Provide exceptional customer service, consistently maintaining a professional and courteous demeanor in all interactions with residents, coworkers, and the public.
• Safeguard and maintain all company tools and equipment, ensuring they are in optimal working condition and properly used by the maintenance team.