Position: Service Manager
Category: Non-Exempt (62,000-$65,0000)
Supervisor: Community Manager
Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).
Physical Demands: Medium work (exerting 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing. Visual acuity to operate hand tools. Subject to weather.
Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens.

GENERAL SUMMARY OF ASSOCIATE RESPONSIBILITY:

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.

PREFERRED KNOWLEDGE / EXPERIENCE / ABILITY:

• Capable of following precise oral and written instructions.
• Strong leader dedicated to delivering exceptional customer service.
• Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently.
• Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment.
• Collaborative team player with strong communication, organizational skills, and the ability to engage with on-site staff, residents, supervisors, corporate associates, and vendors effectively.
• Fluent in English; bilingual candidates are encouraged to apply.
• Skilled in tracking and managing inventory of materials and parts.
• Physically able to lift up to 50 lbs., including work with chemicals.
• Proficient in intermediate math, necessary for financial records, budgeting, and fiscal reporting.
• Available for emergency calls during nights and weekends as needed.
• Demonstrated proficiency in Outlook, Excel, Word, and internet tools.
• Attentive to community needs with a strong commitment to maintaining common areas and amenities.
• Requires a high school diploma or equivalent, along with a solid foundation in business practices.
• HVAC/R and CPO required or to obtain within 90 days of hire.

• Residential Standards:
• Provides support by performing general maintenance duties, including:
• Available for “on-call” duties as needed.
• Accountable for the independent and timely completion of service requests in occupied apartments, adhering to established company and property standards.
• Oversees all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals.
• Engages in preventive maintenance programs and manages the ongoing maintenance and repair of all mechanical systems to preserve the property’s value.
• Ensures that grounds and common areas are kept clean and well-maintained at all times.
• Performs additional related duties and responsibilities as assigned.
• Adheres to all safety precautions while executing tasks.
• Provides courteous and friendly service to residents, ensuring a 5-star experience.
• Community Inspections and Quality Assurance Review:
• Conducts new construction walkthroughs as required.
• Collaborates with landscapers monthly to ensure outstanding curb appeal.
• Performs quarterly inspections of trash chutes, if applicable.
• Participates in annual walkthroughs with construction and management teams.
• Prepares thoroughly for HUD inspections.
• Financial Performance:
• Assists in the bidding process for new contracts.
• Ensures the successful completion of annual capital expense projects.
• Cultivates and maintains strong relationships with vendors and contractors.
• Implements effective strategies to reduce maintenance-related costs.
  I acknowledge that I can perform the essential functions listed above for the Service Supervisor position without any accommodation.