JOB OVERVIEW

We are seeking a versatile Maintenance Support Engineer to provide technical maintenance, troubleshooting, and end-user support across server, network, IoT, and endpoint systems.
This role requires on-site/remote problem resolution during business hours and occasional after-hours support for critical systems. You will maintain CCTV, access controls, IoT sensors, and end-user devices while ensuring minimal downtime through proactive maintenance and rapid incident response.

REQUIREMENTS

Education:

• Diploma in IT, Computer Engineering, Electronics, or related field.

Experience & Skills:

• More than 2 years in IT maintenance roles covering 3 or more of the following:
• End-user computing (hardware/OS support)
• IoT device maintenance (sensors, cameras, gateways)
• Server/storage troubleshooting
• Network device configuration (switches, firewalls, APs)
• Proficiency in:
• Hardware diagnostics tools (e.g. POST testers, multimeters)
• Remote support software (TeamViewer, RDP)
• Basic scripting (PowerShell/Bash for automation)

Technical Knowledge:

• OS: Windows Server, Linux distros, macOS
• Networking: TCP/IP, VLANs, VPN, Wi-Fi protocols
• IoT: Understanding of RS-485, Modbus, MQTT data flows
• Security: Device hardening, patch management cycles

Certifications (Preferred):

• CompTIA A+/Network+, ITIL Foundation
• Vendor-specific (e.g., Dell/HP hardware, Cisco CCNA, Axis CCTV)

Physical & Shift Requirements:

• Ability to lift/move equipment.
• Willingness for occasional after-hours/weekend work (on-call rotation).
• Own transportation for on-site client visits.

1. Hardware Maintenance & Repair

Perform diagnostics, component replacement, and repairs for:

• End-user devices (laptops, desktops, mobile devices)
• IoT equipment (sensors, gateways, surveillance cameras)
• Server/storage hardware (racks, drives, power supplies)

Manage warranty claims and vendor coordination for faulty hardware.

1. Software & System Support

• Install, patch, and troubleshoot OS (Windows/macOS/Linux) and applications (Office 365, antivirus, specialized tools).
• Configure email clients, VPNs, and network connectivity for end-users.
• Maintain IoT device firmware/software and surveillance system NVRs.

1. IoT & Network Device Maintenance

• Test/replace failing sensors (temperature, motion, access controls).
• Troubleshoot connectivity issues in wireless/wired networks (routers, switches, APs).
• Validate data flow from IoT devices to monitoring dashboards.

1. Proactive Maintenance & Compliance

• Execute scheduled maintenance checks for servers, storage, and network infrastructure.
• Update asset inventories and maintenance logs.
• Ensure compliance with security policies during device disposal/repurposing.

1. Emergency & After-Hours Support

• Provide on-call support for P1/P2 incidents (e.g., system outages, security breaches).
• Coordinate with vendors for emergency repairs outside business hours.