At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

YOUR FUTURE ROLE

The Maintenance Technical Support Engineer has a central role in the Service Support Services Agreement (SSA). The SSA L1 Engineer will be co-located with the client in their Technical Remote Operations Centre (TROC). The L1 Support Engineer will match the client’s continuous 12 hour roster and work both Day Shift and Night Shift. The roster will be 2 Days on then 2 Nights on then 5 Days off. Then 2 Days on then 3 Nights on and then 4 Days off. Then 3 Days on then 2 Nights on and then 5 Days off.

We’ll look to you for:

• Work with the client team in the TROC to assess and faults and or failures that are identified with the System, either on Site or in the back of house subsystems
• Monitor the System via the ATS and MDC for any alarms, issues or trends that may impact the performance of the System or lead to an acute issue that may become a fault or failure.
• Review the client initiated tickets for each issue and confirm the required information has been provided for the specific fault or failure
• Triage the client initiated tickets for each issue and identify the initial action required for the specific fault or failure
• Coordinating with the L2 and L3 teams on the response required on any client initiated tickets to ensure timely response and or rectification of the fault or failure
• Initial review of the logs downloaded for the associated ticket item
• Monitor the timing of the responses required on any client initiated tickets to ensure KPI adherence
• Contributing to improvements by proposing innovative features with added value for the client

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Bachelor Degree or equivalent in Electrical, Electronic, Automation, Computers, Software or Telecommunication Engineering.
• Good knowledge of railway signalling systems, SW and HW
• Experience with railway operations such as ERTMS/ETCS, CBTC, Interlocking, ATP Systems
• Knowledge on Australian Railway Safety standards
• Competent to interact with signalling sub-system across the project team for technical convergence.
• Significant experience within complex signalling design/multidisciplinary projects with an underpinning knowledge of signalling design and interlocking principles, standards, components, and fabrication methods
• Experience in Major Brownfield Signalling Projects
• Ability to work transversally with Services and Engineering team