Maintenance Technician

at  Fitzrovia Real Estate

We are seeking an experienced and motivated Maintenance Technician to join our Waverley team. The Maintenance Technician is a key member of the Fitzrovia team, responsible for responding to residents’ service needs and ensuring our luxury apartment communities maintain the highest standards of quality and safety. This role is essential in delivering superior customer service, ensuring smooth move-ins, maintaining resident satisfaction, and addressing service requests promptly and professionally.
At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

QUALIFICATIONS AND EXPERIENCES:

• High school diploma or equivalent required
• Minimum of 1+ years of relevant maintenance experience, preferably in residential, purpose-built rental, or hotel work environments
• Proficiency in various maintenance functions, including plumbing, HVAC, electrical, carpentry, appliance repair, and painting. Previous experience in construction, HVAC, and plumbing is preferred
• Strong oral and written communication skills are essential for interacting with residents, coworkers, and management, as well as for writing reports and correspondence
• Ability to use property management software, online portals, and other digital tools effectively for managing work orders and maintenance tasks
• Understanding of the safe use of cleaning agents and equipment, along with knowledge of life safety issues
• Ability to read and comprehend documents such as policy manuals and safety guidelines and write routine reports

• Respond to resident requests promptly and with a professional, positive attitude, ensuring all service needs are met efficiently
• Prepare market-ready apartments, including tasks such as painting, carpet cleaning/repair, general repairs, and housekeeping, to ensure a quality living environment for new residents
• Maintain grounds, pools/hot tubs, common areas, and dog parks, ensuring they are clean, free of trash and debris, and safe for residents
• Update and maintain work orders through the online portal, ensuring all tasks are completed accurately and within the specified timeframe
• Assist cleaning staff with sanitary and garbage cleanup as needed, contributing to the overall cleanliness and presentation of the property
• Conduct regular inspections of property systems and common areas, performing preventative maintenance to avoid larger issues
• Perform on-call emergency procedures as required or scheduled by the Maintenance Supervisor, ensuring resident safety and property integrity
• Report any maintenance issues that impact the budget, such as life safety concerns, vacant repairs, property damages, and common area needs, to the Property Manager
• Stay informed about provincial, local, and federal housing laws, codes, and policies related to property maintenance
• Provide exceptional customer service, consistently representing the company in a professional and courteous manner when interacting with residents, coworkers, and the public
• Safeguard and maintain all company tools and equipment, ensuring they are in proper working condition