Maintenance Technician - Short Term Rentals at Roofstock

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Maintenance Experience, Troubleshooting, Problem-Solving, HVAC, Appliance Repair, Plumbing, Electrical Work, Customer Service, Property Inspections, Inventory Management, Vendor Coordination, Documentation, Safety Standards, Collaboration, Digital Work Order Systems, Mobile Task Apps

Industry

Real Estate

Description

What we do and why we do it As the leading end-to-end investment platform for single-family rental homes, our mission is to make real estate investing radically accessible, cost effective, and simple. Our short-term rental (STR) business extends this mission into hospitality, delivering seamless guest experiences while maximizing returns for homeowners. How it’s going (and growing) With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services. Roofstock’s Values → Short-Term Rental (STR) Org Reflection We are entrepreneurs → Launch a startup within a startup ● We are better together → Work across functions and markets to do it fast and well ● We focus on impact → Build a profitable business unit with satisfied owners, teammates, and guests ● We think like investors → Protect owners’ homes and maximize ROI About the Role As a Maintenance Technician for short-term rentals, you’ll play a key role in ensuring our homes are functional, clean, and stocked (FCS), safe, and guest-ready. You’ll respond to urgent in-stay needs, perform routine inspections and preventative maintenance, and work closely with the Team Lead, Back of House and Back of House Coordinator to manage tasks, supplies, and vendor relationships. This role requires a well-rounded maintenance skillset and a service mindset. You’ll be part of the local Back of House team and work across multiple homes within your assigned market. Responsibilities Complete preventative and routine maintenance tasks, including HVAC troubleshooting, appliance repair, light plumbing and electrical work, and basic cable/Wi-Fi resets Respond promptly to guest-reported issues during stays, resolving them quickly and professionally Support turnovers and readiness work, including light patching, assembly, and touch-ups Conduct property inspections to identify and document potential issues before they impact the guest experience Coordinate with the Back of House Coordinator on inventory, work orders, vendor support, and scheduling Communicate professionally with the Team Lead, Back of House and other local team members Ensure documentation is accurate and submitted in a timely manner for each job completed Follow brand and safety standards in every home Collaborate with Hospitality Ops team members to ensure homes meet FCS expectations Other duties as assigned Qualifications 3+ years of maintenance experience, ideally in hospitality, vacation rental, or residential property management Strong troubleshooting and problem-solving skills across multiple home systems HVAC Type II Certification preferred Familiarity with digital work order systems and mobile task apps Valid driver’s license and reliable transportation required Calm, professional demeanor with a customer service mindset Able to work evenings, weekends, and participate in on-call rotation Comfortable with physically demanding work and frequent travel between homes Location – Charleston, SC Travel Required Regular travel between properties within the local market. Competitive & Unique Benefits Package Generous PTO Policy 12 Paid Holidays Volunteer Time Off Paid Parental Leave 401k Program Health, dental, vision insurance, and more Work & Wellness Stipend as $100/month for tools and equipment Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time. Any offer of employment is conditioned upon the successful completion of a background investigation. Commitment to Equal Employment Opportunity Roofstock provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status. #LIONSITE

Responsibilities

As a Maintenance Technician, you will ensure homes are functional, clean, and guest-ready by responding to urgent needs and performing routine inspections. You will work closely with the Back of House team to manage tasks and vendor relationships.