Maitre'D - Sake No Hana New York at Tao Group Hospitality

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

28.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Management, Reservation Management, Hospitality Service, POS System Operation, Communication Skills, Team Collaboration, Menu Knowledge, Cash Handling, Sanitation Standards, Conflict Resolution, Time Management, Multitasking

Industry

Hospitality

Description

Tao Group Hospitality offers competitive benefits for all full-time team members such as: * Medical, Dental, and Vision Coverage * 401(k) Retirement Program with Employer Match * Life and Disability Insurance Plans * Ancillary Insurance Plans * Mental Health Support and Services * Fertility & Family Forming Support and Resources * Pet Insurance * Employee Discounts * TAO Savings Marketplace * Time off and much more! POSITION SUMMARY: Responsible for checking in and managing the seating of all guests, including both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Greets and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: * Anticipate and accommodate all guest needs * Provide professional and exceptional service at all times * Present menus, answer questions, and make knowledgeable suggestions for all food and beverage items * Inform guests of all specials and promotions, including prices * Solicit allergy or dietary restrictions from each guest and communicate them appropriately * Accurately enter all orders into the POS system * Ensure timely and correct delivery of all food and beverages to guests * Maintain cleanliness and organization of assigned stations and the entire venue * Follow supervisor instructions, communicate effectively, and support coworkers as a team player * Possess in-depth knowledge of all food and beverage menus, as well as the company * Serve all alcoholic beverages in accordance with state regulations and alcohol awareness training standards * Follow company procedures when providing bottle service * Follow proper procedures for handling cash and payment cards * Comply with Department of Health regulations and company sanitation standards * Accurately complete all end-of-shift financial procedures * Communicate guest needs to Front-of-House and Heart-of-House team members, managers, and chefs * Properly set up the cocktail lounge, bar, and side stations, and perform side work and other opening/closing duties as directed by management, including: * Ensuring all lounge furniture is clean and free of debris * Setting tables with appropriate settings * Stocking side stations with required supplies * Performing opening and closing side work as prescribed * Report all breakage or damage of equipment and furniture immediately to management * Attend and actively participate in daily pre-service meetings * Attend and participate in all scheduled training sessions and departmental meetings * Learn by observing and listening to others, sharing knowledge, and leading by example * Maintain a positive and professional attitude at all times * Demonstrate knowledge of Tao Group Hospitality, its partners, and related hotel environments * Work collaboratively as part of a team and offer help and support to fellow team members * Assist with and complete additional tasks as assigned TRAINING REQUIREMENTS: * Tao Group Hospitality in-venue Maitre d’ training EDUCATION/WORKING KNOWLEDGE: * Previous hospitality experience. * Previous Maitre d’ and/or Tao Group Hospitality Wing experience * Experience in a high-volume restaurant/nightclub/lounge SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions * Ability to write and verbally communicate * Must have good positive energy throughout the day * Must be able to print legibly for team members, management, and guests to read * Must be able to kneel, bend, and stand for extended periods of time * Must be able to move quickly * Must be able to push and lift up to 75 lbs. * Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume * May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required * Exposure to cleaning materials * Exposure to hot kitchen elements or cleaning materials. * May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required * Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment * Maintain a professional, neat, and well-groomed appearance adhering to Company standards * Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner * Ability to maintain confidentiality * Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Responsible for managing guest check-ins, seating arrangements, and reservation books to maximize venue capacity. Ensures exceptional hospitality by greeting guests, presenting menus, and coordinating with front-of-house and heart-of-house teams.