Major Accounts Director, CoStar - London
Job Description

QUALIFICATIONS

• Bachelor’s degree
• External applicants are expected to have the following experience:
• Five or more years of sales experience managing the strategy and senior level relationships with key accounts, including at the C-level
• Three years’ commercial property industry experience
• Internal applicants are expected to have the following experience:
• Five or more years of sales experience plus 18 months at a CoStar Sales Executive level or higher meeting and/or exceeding sales targets

ROLE DESCRIPTION

As our Major Account Director, you will be responsible for growing CoStar and LoopNet relationships with our largest UK clients.
You will lead the sales & account management strategy, with the objective of growing CoStar & LoopNet revenue while ensuring the delivery of exceptional service to our key clients, nationwide.
Whilst these clients are headquartered in London and have c.60% of their CoStar user base in the capital, they have over 150 sites nationwide and this role will involve regular travel within the UK.

RESPONSIBILITIES

• Develop and execute customised account plans to drive revenue growth, increase customer satisfaction and usage of our products within our largest customer accounts.

• Build and maintain strong, consultative, long-term relationships with key decision-makers and stakeholders at the C-level and other senior executive levels.

• Regularly meet client business line leaders, UK wide, working with them to devise training plans which align with their strategy and leverage adoption of CoStar and LoopNet services.
• Conduct regular business reviews, needs assessments, and solution presentations to ensure alignment with customer goals and objectives.
• Collaborate with internal teams to develop and deliver tailored solutions that meet customer needs and drive revenue growth across CoStar and LoopNet services.
• Lead negotiation of contracts, pricing, and terms to ensure mutually beneficial, long term agreements.
• Ensure exceptional customer satisfaction through timely and effective issue resolution, proactive communication, and regular feedback.
• Develop and implement account-specific satisfaction metrics and benchmarks to measure performance.
• Collaborate with cross-functional teams, including sales, research, marketing and our US Major Accounts team, to ensure alignment and effective execution of account strategies.
• Provide guidance and support to sales and research teams nationally to ensure knowledge sharing and skill development.