Job title: Major Incident IT Analyst
Location: Preston
We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.
Salary: Circa £37,000 depending on skills and experience

YOUR SKILLS AND EXPERIENCES:

• Experience in a Service Operations IT environment
• Understanding of Service Integration and Management (SIAM)
• Broad knowledge of the customer organisation and business priorities
• High-level technical understanding with the ability to translate into business impact
• ITIL lifecycle experience, particularly in Operations

• Ensure major incidents are resolved efficiently and effectively, with timely communication provided to the business and senior management
• Drive major incidents to resolution within agreed Service Level Agreements (SLAs)
• Ensure third-party providers take full ownership of major incidents, offering clear and timely updates throughout
• Contribute to daily, weekly, and monthly service reviews, as well as monthly contractual reporting
• Prepare post-incident reports and raise reactive problem tickets when necessary
• Represent Major Incident Management at the weekly Change Assurance Board
• Collaborate with transition and Early Life Support teams on new projects and services