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Major Incident Management at Capgemini Portugal

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Technical Issues, Service Desk, Customer Service, Continuous Improvement, Team Leadership

Industry

IT Services and IT Consulting

Description

Job Description Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.Job Description - Grade Specific Provides the IT support to customers regarding technical issues related to everyday usage of a computer. A more senior Service Desk Analyst, who analyzes and resolves most common enquiries and is able to resolve some more complex issues. They will cooperate with IT specialist team toÃ‚Â deal with the most complex issues. They will drive continuous improvement and may also be Team Leads within the Service Desk organisation.

Responsibilities

Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. Analyzes and resolves common inquiries and cooperates with IT specialist teams to address more complex issues.