Major Incident Manager

at  Capgemini

ABOUT THE JOB YOU’RE CONSIDERING

Capgemini provides a service to a UK Private Sector organisation. You will be working as part of the Service Management delivery team.Reporting into the Head of GSMC, the Major Incident Manager is responsible for the end-to-end management of all IT major incidents.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

YOUR SKILLS AND EXPERIENCE

At Capgemini, we strive to deliver excellence for our clients whilst also creating an environment where our people can thrive, develop, and enjoy a positive work-life balance. Flexible working allows us to be agile in how we deliver to our clients and by offering more freedom in where and how our people work, contributes to a better employee experience.
All UK employees are eligible to request flexible working arrangements, which can be either informal or formal. Your manager will discuss your request with you and review it to ensure any arrangements work for you, your clients, your team, and our business.

• Communication and presentation skills
• ITIL V3/V4 Foundation
• Operational Major Incident Management experience
• Able to interact with clients at all levels
• Flexibility to work between 7am and 6pm including out of hours (on-call) coverage via a rotating shift pattern.
  You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.