What You’ll Do Monitor and ensure effective management and regular, accurate senior communication of major incidents whilst ensuring incidents are managed in accordance with procedures and controls
Acting as the central point of senior escalation for the region
Manage, lead, and develop the regional team ensuring effective service delivery, managing performance and development objectives effectively
Collaborating with key senior stakeholders and Global teams to ensure adherence with Incident Management processes/controls and governance frameworks
Driving strategic change in addition to implementing service improvements and embedding a positive organizational culture for the regional team
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