• Full time permanent opportunity | CBD Location
• Lead high-impact incident response to protect critical technology services
• Brisbane, Melbourne or Adelaide based

SKILLS & REQUIREMENTS

• Broad, practical experience in Incident, Problem, and Service Continuity Management (ITSCM), with at least 5 years in Major Incident Management and ITSM.
• Proven ability to coordinate 1st, 2nd, and 3rd level technical and business resources to resolve complex issues efficiently.
• ITIL V3/4 Foundations certification or equivalent practical ITSCM experience; strong familiarity with ITSM tools (ServiceNow preferred).
• Demonstrated ability to command and control under pressure, prioritise conflicting demands, and work in a fast-paced, dynamic environment, including outside business hours.
• Strong analytical, verbal, and written communication skills, with the ability to influence, negotiate, and build effective relationships at all levels.
• Understanding of the energy industry and operational technology, with a client-focused mindset and commitment to optimising service recovery.

ABOUT THE ROLE:

As a Major Incident Manager at Origin Energy, you’ll play a critical role in safeguarding essential technology services, leading the response to high-priority incidents and driving rapid recovery to minimise business impact.
You’ll also shape the future of resilience by improving service performance, leveraging tools like ServiceNow and Power BI, and strengthening our disaster recovery and continuity capabilities.
This is a high-visibility role where you’ll work across teams and make a real impact on the reliability of systems powering Australia’s energy future.

ROLES & RESPONSIBILITIES

• Lead recovery activities during disasters and critical incidents, ensuring timely restoration of critical services.
• Drive post-incident problem management to identify root causes and implement corrective actions.
• Plan, coordinate, and run disaster recovery and scenario exercises to validate service continuity.
• Support the delivery, governance, and continuous improvement of disaster recovery and technology continuity policies and practices.
• Partner with cross-functional teams, providing continuity and incident management expertise to align operational practices with cyber risk objectives.
• Contribute to broader Cyber Risk, Resilience & Assurance (CRRA) initiatives to strengthen organisational resilience and cyber maturity.
• Participate in the Major Incident Management (MIM) team, including rotation on the 24/7 MIM roster, to respond to and resolve high-priority technology incidents.