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Major Incident Manager at ZENSAR TECHNOLOGIES SINGAPORE PTE LTD

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Major Incident Management, Command And Control, ITSM, Release Management, Vulnerability Management, GitHub, Python, Automation, Incident Bridges, Stakeholder Coordination, Escalation Management, Incident Playbooks

Industry

IT Services and IT Consulting

Description

JD: Responsible for leading technical resolution during major incidents, coordinating across teams and stakeholders. Ensures command and control, timely communication, and structured escalation. Skills / Products (Command & Control, Major Events Coordination): Common: ITSM, Release management, Vulnerability management best practices. Software Engineering: GitHub, Python (for automation of incident workflows). Capabilities: Lead incident bridges, coordinate multi‑team responses. Apply ITSM best practices and risk‑aware release management. Automate incident workflows using scripts. Document and store incident playbooks in GitHub.

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Responsibilities

The Major Incident Manager is responsible for leading technical resolution during major incidents and coordinating across various teams and stakeholders. They ensure effective command and control, timely communication, and structured escalation throughout the incident lifecycle.