Description
The Major Incident Response (MIR) Specialist is part of a team responsible for maintaining, reporting, and ensuring the IT environment for the Air Force District of Washington is up and running at all times. As a member of the 24/7 team, the MIR Specialist responds to outages, critical and alerts to resolve issues that affect end-user services. This is a swing shift on-site position (2:00PM - 10:30PM) Sunday-Thursday.

Primary Responsibilities

• Identify major IT incidents and events based on reporting from AFNCR work centers, both internal and external to the program.
• Receive notification of an issue, either from a user calling the Service Desk or from staff observation, and triage the incident and run it to completion.
• Pull in the responsible parties (internal or external) to diagnose, fix, and communicate the IT problem/status/resolution.
• Establish and maintain communication with all stakeholders and parties to the resolution during and immediately following the incident.
• Provide IT incident coordination, track investigation and provide resolution activities across participating teams.
• Maintain situational awareness of the incident status and impact, and provide the latest information through the Government communication and command structure.
• Work with problem management staff to identify corrective actions to the root cause and track them to closure.
• Establish troubleshooting conference calls, coordinate internal and outside parties for any incident and run troubleshooting calls through completion.
• Able to think swiftly while coordinating an incident from beginning to end whether from SCOM or Solar winds detection or customer notification.

Basic Qualifications

• Secret Clearance
• College Degree
• A solid understanding of Network equipment, their capabilities, and architecture.
• Strong writing and communication skills.
• Ability to multitask and operate under pressure.
• 2 years of work experience within a DoD environment.
• Excellent briefing and oral communication skills.
• Sec+ Cert

Come break things (in a good way). Then build them smarter.
We’re the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

• Identify major IT incidents and events based on reporting from AFNCR work centers, both internal and external to the program.
• Receive notification of an issue, either from a user calling the Service Desk or from staff observation, and triage the incident and run it to completion.
• Pull in the responsible parties (internal or external) to diagnose, fix, and communicate the IT problem/status/resolution.
• Establish and maintain communication with all stakeholders and parties to the resolution during and immediately following the incident.
• Provide IT incident coordination, track investigation and provide resolution activities across participating teams.
• Maintain situational awareness of the incident status and impact, and provide the latest information through the Government communication and command structure.
• Work with problem management staff to identify corrective actions to the root cause and track them to closure.
• Establish troubleshooting conference calls, coordinate internal and outside parties for any incident and run troubleshooting calls through completion.
• Able to think swiftly while coordinating an incident from beginning to end whether from SCOM or Solar winds detection or customer notification