JOB OVERVIEW:

We are seeking a highly skilled and experienced Major Loss Adjuster specialising in property claims to join our team. The successful candidate will be responsible for managing complex and high-value property claims, ensuring accurate assessment, thorough investigation, and fair resolution in line with company standards and regulatory requirements. This role requires strong analytical skills, excellent client management, and the ability to handle multiple complex cases simultaneously.

QUALIFICATIONS & EXPERIENCE:

• Professional Certification: Chartered status or relevant industry qualifications (e.g., ACII, CILA) is highly desirable.
• Experience: Minimum of [5-10] years of experience in loss adjusting, with a focus on major and complex property claims.
• Technical Knowledge: Strong understanding of property insurance policies, building construction, and relevant legal principles.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly and effectively.
• Analytical Skills: High level of analytical and investigative skills, with attention to detail and the ability to think critically and solve problems.
• Negotiation Skills: Proven ability to negotiate effectively with all parties involved in the claims process.
• Interpersonal Skills: Strong interpersonal skills, with the ability to build and maintain relationships with clients, colleagues, and external partners.
• IT Skills: Proficiency in loss adjusting software, Microsoft Office Suite, and other relevant tools.
• Travel: Willingness to travel as required, including site visits and client meetings.

• Case Management: Handle a portfolio of major and complex property loss claims, from initial notification through to final resolution, ensuring claims are processed efficiently and within set timeframes.
• Investigation: Conduct detailed on-site and remote investigations to assess the extent of property damage, determine liability, and evaluate the overall impact on the insured.
• Loss Assessment: Accurately quantify the loss and compile comprehensive reports, including the scope of work required for repair or replacement, and prepare detailed estimates.
• Client Liaison: Serve as the primary point of contact for clients, policyholders, brokers, and other stakeholders, providing clear communication and updates throughout the claims process.
• Negotiation: Engage in negotiations with claimants, contractors, and third-party experts to reach fair and equitable settlements, while maintaining the company’s integrity and client satisfaction.
• Compliance: Ensure all claims are handled in accordance with industry regulations, company policies, and best practices, maintaining meticulous records and documentation.
• Technical Expertise: Provide guidance and support to junior adjusters and team members, sharing expertise and assisting with complex cases as needed.
• Reporting: Prepare and present detailed reports to senior management, highlighting significant cases, potential risks, and outcomes.
• Continuous Improvement: Stay updated on industry trends, changes in regulations, and advancements in loss adjusting techniques to continuously improve skills and service delivery.