KEY PRIORITIES

• Manage 80–100 complex property and SME claims end-to-end.
• Ensure timely resolutions and optimal financial outcomes.
• Investigate and adjust large, complex claims.
• Build strong relationships with brokers, adjusters, and suppliers.
• Set accurate reserves and ensure full regulatory compliance.
• Proactively manage risk and seek continuous improvement.
• Follow all WHS policies and contribute to a safe workplace.
• Support a strong risk culture within the team and business.

EXPERIENCE & KNOWLEDGE:

• Degree desirable but not essential.
• 5+ years’ experience managing home, landlord, and SME claims.
• Strong knowledge of relevant legislation and industry best practice.
• Understanding of general insurance and broker environments.
• Commercial thinker with strong problem-solving skills.
• Proven customer service experience in a complex industry.
• Self-motivated with excellent time management and organisation skills.

Manage complex claims end-to-end, using expertise to deliver strong outcomes for intermediated customers.
18 Month Fixed Term Contract.