Makati - Client Engagement Specialist Feb 2026 at VXI Global Solutions

Makati City, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Active Listening, Problem Solving, Professionalism, Empathy, Communication, Compliance, Financial Services, BPO Experience, Online Banking, Transaction Support, Service Quality, Team Collaboration, Training Participation, Digital Tools, Member Interaction

Industry

Outsourcing and Offshoring Consulting

Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. This role provides specialized, high-quality customer service to members of a credit union via dedicated voice or chat channels within a contact center environment. Associates support a wide range of member needs including account inquiries, online banking assistance, transaction support, and basic financial service guidance—strictly service-focused, with no sales or upselling expectations. Voice and chat channels are managed through separate queues, and agents are not required to switch between modes, ensuring focus and depth of service in one channel. Candidates must have a minimum of 1 year of BPO experience, preferably in a customer-facing role within the financial services industry. A strong customer-first mindset, active listening, and the ability to resolve issues efficiently while maintaining compliance with policies and regulations are essential for success. The role requires empathy, professionalism, and problem-solving in every member interaction. Associates are responsible for maintaining a high standard of service quality, adhering to compliance requirements and working collaboratively to meet individual and team performance goals. This position also offers opportunities for career advancement and compensation growth. Advancement requires demonstrated proficiency in additional interaction types. Key Responsibilities: Provide accurate, courteous, and efficient service to members via voice or chat (depending on queue assignment). Handle inquiries related to account balances, fund transfers, online/mobile banking access, card issues, and general banking needs. Maintain up-to-date knowledge of products, policies, and digital tools. Ensure compliance with financial regulations and internal service standards. Participate in ongoing training to support continuous skill development and service quality. Who We’re Looking For: Minimum 1 year of BPO experience, preferably in a financial services or call center setting. Strong verbal and written communication skills. Comfortable handling high volumes of customer interactions with professionalism. Proficient in navigating systems and tools to resolve member issues accurately. High school diploma or equivalent required. Amenable to work onsite at Buendia, Makati If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

Provide specialized, high-quality customer service to credit union members via voice or chat channels. Handle inquiries related to account balances, fund transfers, online/mobile banking access, and ensure compliance with financial regulations.