Make Special Happen Manager at Accor

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Butler Service, VIP Services, Luxury Hospitality, Interpersonal Skills, Problem Solving, Attention To Detail, Cross-departmental Collaboration, English Communication, Japanese Communication, Microsoft Office, Opera Cloud

Industry

Hospitality

Description

Company Description Fairmont Tokyo open on July 1, 2025 Exceptional facilities with 217 rooms and suites offering stunning views of Tokyo Tower, the Bay, or the skyline, the Fairmont Gold experience, spa, infinity pool, and outdoor terraces. Discover five restaurants and two bars blending authenticity with modern flair. Our legacy continues in venues for timeless gatherings and celebrations. Job Description The Make Special Happen Manager is responsible for curating and delivering exceptional, personalized guest journeys across the entire hotel experience. Acting as a dedicated guest host and experience curator, this role proactively identifies opportunities to elevate every stage of a guest's stay—from arrival to departure and beyond. Working across Rooms, Food & Beverage, Spa & Wellness, Concierge, Housekeeping and other hotel departments, the Make Special Happen Manager orchestrates seamless and memorable experiences tailored to each guest's preferences and purpose of travel. Rather than simply responding to requests, this role anticipates needs, creates meaningful moments, and inspires colleagues throughout the hotel to make every stay truly exceptional. Qualifications Previous experience in Guest Relations, Butler Service, Front Office, Concierge, VIP Services, or similar guest-facing roles preferred. Demonstrated passion for delivering intuitive and personalized luxury hospitality. Excellent interpersonal and relationship-building skills with the ability to engage naturally with discerning guests. Strong problem-solving skills and the ability to remain calm under pressure. Highly organized with exceptional attention to detail. Ability to work independently while collaborating effectively across departments. Professional appearance and presentation. Business-level English and Japanese communication skills, both written and spoken. Proficiency in Microsoft Office; Opera Cloud experience is an advantage. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Curate and deliver personalized guest journeys by anticipating needs and orchestrating seamless experiences across all hotel departments. Act as a dedicated host to elevate every stage of the guest stay from arrival to departure.