Reporting to the Boutique Manager, you will be part of the sales team within our Beauty Boutique (make-up, fragrances and skin-care), and you will contribute to engage our clients by creating a unique and memorable experience.
Your main responsibilities are :

To embody Chanel values and DNA

• Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
• Co-create stories with and for clients, share the brand culture and blend it with the clients’ personal story
• Nourish a beauty culture, constantly follow latest trends and be pro-active in self-learning
• Be a brand ambassador by respecting grooming guidelines at all time

To surpass client expectations

• Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel’s rituals and standards
• Ensure clients are welcomed in a high-level manner to create a strong relationship with them and ensure brand loyalty
• Develop cross-selling among all categories in the boutique
• Handle clients service complaints and requests effectively and according to guidelines
• Build your own client data base and work on clienteling along with your Manager

To be a Make-up Artist

• Support and coach the team by sharing your extensive knowledge in make-up
• Be creative in terms of make-up applications and grooming as per Chanel standards
• Give recommendations (action plans, animations, new ideas…) to constantly enhance and boost the make-up category
• Share best practices with the team to offer make-up during the selling ceremony and develop cross-selling among all categories
• Be aware of the latest trends in make-up (color trends, techniques, competitors, innovations, digital…)

To operate the Boutique

• Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
• Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
• Collaborate with others and contribute to build the success of the Boutique by achieving sales targets and KPIs

You will bring:

• Significant experience as Make Up Artist within a high-end or Luxury Retail environment
• Your passion about the field of Beauty, particularly make-up
• A strong understanding of client experience
• Excellent interpersonal, communication skills and sense of initiative, along with a strong intercultural approach
• Fluency in English is a must. Arabic would be an advantage.

You are energised by:

• Fast-paced environments
• Helping clients feel confident, empowered, and beautiful
• Results driven with excellent communication skills

Please refer the Job description for details