Mako Product Specialist Trainee at Stryker - New Zealand

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Biomedical Engineering, Sales, Customer Service, Technical Support, Relationship Building, Stakeholder Management, Communication Skills, Clinical Support, Surgical Planning, CT Segmentation, Documentation, Reporting, Billing, Medical Technology, Orthopaedics

Industry

Medical Equipment Manufacturing

Description

Work Flexibility: Hybrid MAKO is Stryker’s leading SmartRobotics product. Used in joint replacement surgeries, it enables surgeons to have a more predictable and efficient surgical experience. Our MAKO Product Specialists are trusted advisors – training and supporting surgeons in planning and executing such surgeries, ensuring better patient outcomes. If providing quality healthcare through innovative technology is your passion, this is the opportunity for you! You will: Train towards earning the requisite certifications in different MAKO applications within the stipulated period. Provide case coverage as well as standby as Clinical Specialist to scrub in for joint replacement cases. Drives account growth by working with key hospital staff, thought leaders and referring doctors to develop a referral base and increase procedure volume. Provide training and Clinical/Technical support to surgeons and hospital staff. Pre-operative CT scans planning and CT segmentation. Support processes including case booking, documentation, reporting, billing, etc. Participate in training and sales & marketing activities as needed. Provide prompt and accurate complaint reports per Stryker’s quality system. Collaborate with sales & clinical team to deliver high standards of service & quality care to patients. About You Bachelor's Degree in Biomedical Engineering or related Science fields. At least 1 year’s experience in Sales, Customer Service or Technical support roles. Strong communication skills in spoken and written English. Passionate about healthcare and providing high standards of quality and service to customers. Excellent relationship building and stakeholder management skills. Ability and willingness to be on-call on weekends / public holidays based on team roster. Travel Percentage: None Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

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Responsibilities

The Mako Product Specialist Trainee will train to support surgeons in planning and executing joint replacement surgeries using robotic technology. They are responsible for providing clinical and technical support, managing account growth, and ensuring high standards of service and documentation.